Front Desk Agent

Responsibilities: - Greet and check-in guests in a friendly and professional manner - Handle guest inquiries and provide accurate information about the hotel facilities and services - Assist with guest check-out process, including processing payments and providing receipts - Answer phone calls and direct them to the appropriate department or staff member - Perform night audit duties, including reconciling daily transactions and preparing reports - Maintain the cleanliness and organization of the front desk area - Handle guest complaints or issues with patience and professionalism - Collaborate with other hotel departments to ensure guest satisfaction Qualifications: - Previous experience in a front desk or customer service role preferred - Knowledge of phone systems and hotel reservation software is a plus - Excellent communication and interpersonal skills - Strong attention to detail and ability to multitask in a fast-paced environment - Bilingual or multilingual skills are highly desirable - Ability to handle difficult situations with diplomacy and problem-solving skills - Basic knowledge of hospitality management principles Join our team as a Front Desk Agent and be part of a dynamic hospitality environment where you can provide exceptional service to our guests. We offer competitive pay, opportunities for career growth, and a supportive work environment. Apply today to start your journey in the hospitality industry!

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Commuter assistance
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Food provided
• Free parking
• Health insurance
• Health savings account
• Life insurance
• Paid jury duty
• Paid time off
• Parental leave
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person