Meeting Services Manager OEM

Job Summary

Coordinates and communicates details for sales groups and conventions regarding hotel guestrooms catering services food and beverage and banquet facilities while maximizing total rooms food beverage and meeting room rental revenues and profits and ensuring guest satisfaction. Management-level associates are expected to work as much of each workday as is necessary to complete their job responsibilities; for OEM associates overtime does apply and is calculated accordingly.

Responsibilities

QUALIFICATIONS:

• College course work in related field helpful.
• Experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• Alcohol awareness certification and/or food service permit as required by local or state government agency. Food service certification as required by franchise.
• Must be proficient in Windows operating systems
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be effective at listening to understanding clarifying and resolving the concerns and issues raised by coworkers and guests.
• Must be able to work with and understand financial information and data and basic arithmetic functions.

JOB RESPONSIBILITIES:

• Details all aspects of upcoming group and/or convention (guest rooms meeting space food & beverage off-site events exhibits audio visual etc.). Confirms in writing to the client and all affected departments all requirements via Event Orders and/or Group Resume.
• Develops and maintains relationships with client after program has been booked by sales department.
• Negotiates guest room rates food and beverage prices meeting room rental function space and hotel services within approved booking guidelines when original commitment from sales contract is not met or as needed.
• Responds to sales and/or catering leads following guidelines established by Director of Sales or General Manager.
• Manages and implements room rental sliding scales and cancellation clauses as outlined in sales contract.
• Monitors room blocks and pick-up for all groups through rooming lists and cut -off dates for all bookings.
• Accurately forecasts guest room pick-up and banquet sales revenues and cancellations for all bookings. Keep sales manager informed.
• Assists sales managers with tours of the hotel and banquet facilities; entertains qualified potential clients in accordance with company and property policies and procedures.
• Assists the Director of Sales with the implementation and achievement of the marketing plan.
• Assists the client in menu planning; coordinates food beverage meeting room set-up decorations and other services as requested by the client; assures that all requirements are communicated and completed to the clients specifications.
• Produces and distributes Group Resumes; leads pre-con and post-con meetings as needed.
• Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
• Maintains a professional image at all times through appearance and dress.
• Follows company policies and procedures.

Company Overview

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan