What are the responsibilities and job description for the FRONT DESK LEAD position at Sheraton Philadelphia Downtown?
Job Summary :
Guest Services Lead serves as a primary contact for questions and / or more complex projects or concerns pertaining to Guest Services both for guests and Associates. This role will assist with training in new Guest Services Agents and will also serve in a Guest Services Agent capacity themselves responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guests account upon completion of their stay. Primary responsibilities include : focused training of front desk Associates registering guests making and modifying reservations hotel operator and concierge duties. Providing attentive courteous and efficient service to all guests prior to arrival and throughout their stay while maximizing room revenue and occupancy.
Responsibilities : QUALIFICATIONS :
- High School diploma or equivalent required with College course work in related field preferred.
- Experience in a hotel or a related field preferred especially a role with leadership experience.
- Must possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests.
- Must have the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers.
- Must be able to convey information and ideas clearly.
- Must be able to evaluate and select among alternative courses of action quickly and accurately.
- Must work well in stressful high pressure situations.
- Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
- Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests.
- Must be able to work with and understand financial information and data and basic arithmetic functions.
- Must maintain composure and objectivity while under pressure.
JOB RESPONSIBILITIES :
Property Details :
Just two blocks from the Pennsylvania Convention Center, the Sheraton Philadelphia Downtown is walking distance to Love Park, the Franklin Institute, and the iconic Philadelphia Museum of Art. Guests can take advantage of our newly renovated fitness center equipped with Peloton bikes. Relax at our welcoming Terrace restaurant or bar and coffee shop, the Local. Our 759 reimagined guest rooms feature comfortable beds that invite guests to wind down after a busy day, as well as fantastic views of the Benjamin Franklin Parkway, a scenic boulevard that runs through the cultural heart of Philadelphia. For meetings, our planning and banquet staff transform our 58,000 square feet of flexible event space into the perfect venue for conventions, board meetings, or any occasion anyone wants to celebrate.
Company Overview :
As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.
Benefits :
After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :