What are the responsibilities and job description for the Conference Manager position at Sheraton Portsmouth Harborside Hotel?
The Sheraton Portsmouth Harborside Hotel is accepting applications for an organized individual with fantastic communications skills to join our Sales team as Conference Services Manager!
The Conference Services Manager acts as the liaison between the hotel operations team and group contacts to ensure a smooth and successful event for the client.
The Conference Services Manager is responsible for maintaining overnight room blocks, catering, audio visual, and setup requirements. This position primarily works with large conventions up to 300 guests and occasionally assists in detailing social events and holiday parties, along with booking some small catering meetings.
To be successful as a Conference Services Manager, an ideal candidate will have a minimum of two years of experience in sales, catering and/or conference services; will have a professional demeanor, superb communication and organization skills with a focus on details and follow-through; will have the ability to multi-task and prioritize; and will have the ability to think quickly and anticipate and resolve problems.
Activities of the Conference Service Manager include tasks such as:
- Detailing the event with the client to include all food and beverage, set up & audio visual needs; asking appropriate questions/ make suggestions to make sure the details meet the group and hotel’s needs.
- Responding to all clients questions and needs in a timely manner.
- Booking corporate day meetings within a thirty day window.
- Creating detailed banquet event orders and ensure all details are communicated to appropriate departments.
- Making menu suggestions and be creative with menu and event design.
- Creating group resumes and communicating client needs to all departments of the hotel to ensure hotels staff follows through on requests.
- Facilitating pre-convention meetings between client and hotel staff.
- Managing overnight room blocks to include keeping track of cutoff dates, educating client on attrition, and ensuring all comps, suites, and special requests are set up properly.
- Working with onsite audio-visual company to ensure all needs are taken care of.
- Assisting clients with off-site restaurant and activity recommendations.
- Attending daily/weekly BEO meetings to ensure all details are communicated to banquets, kitchen & audio visual.
- Attending weekly forecast meeting with hotel managers and discuss upcoming groups and how they will affect each department.
- Sending amenities to group contact and VIP guests.
- Checking banquet rooms prior to events to ensure proper setup and cleanliness.
- Connecting with clients throughout the conference to make sure everything is going well.
- Greeting guests during busy arrival times in the lobby.
- Reviewing final bill to sign off on it for accounting to mail out.
- Making connection with client after conference to follow up and thank them.
- Assisting catering managers during busy weekends and handling some holiday parties and social events as needed.
Benefits for the Conference Services Manager position include: insurance (medical, dental, vision, short-term disability, voluntary life, wellness rewards, EAP), 401(k), paid time off, hotel room discounts world-wide, free parking in Portsmouth and employee shift meal.
Qualifications for the Conference Services Manager also include the ability to work a flexible schedule including holidays and weekends; the ability to walk/stand for up to 5 hours at a time and to lift/move up to 25 lbs frequently.
The Sheraton Portsmouth Harborside Hotel is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Monday to Friday
- Morning shift
Work Location: In person
Salary : $50,000 - $60,000
