Assistant Front Office Manager

Wurzak Hotel Group is looking for a talented Assistant Front Office Manager to oversee all front office shift operations and ensure proper completion of all front office duties. The Assistant Front Office Manager supervises front office employees to execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. 

The ideal candidate will have a strong background in guest relations, exceptional potential for leadership, Sheraton brand experience and a commitment to drive and deliver outstanding guest experiences.

If you are seeking a workplace where your skills are valued, your ideas are heard, and your career aspirations are supported, Wurzak Hotel Group is the place for you. Learn more below and become part of a team that is shaping the future of hospitality!

Our Employer Brand:

WE ARE WURZAK: Our goal is to instill a sense of pride and inclusion in our team members. At its core, the phrase instills a sense of community and connection to one organization, geographically dispersed. It emphasizes the positive and sizable impact each of our team members have our properties and our company at scale.

Find out more about us on our website or click here to visit our Linkedin page!

Our Perks: 

• Highly Competitive Salary
• Culture of Excellence
• Paid Time Off
• Hotel Discounts
• Complimentary Food & Parking
• 401K Company Match
• Career Development
• Peer-to-Peer Recognition
• Quarterly & Annual Awards
• Inclusive work environment
• Medical, Dental, Vision, Supplemental Income

Responsibilities:

• Train, cross-train, and retrain all front office personnel.
• Oversee all front office operations in the absence of the Director of Guest Services.
• Be aware of guest satisfaction scores and work toward increasing overall guest satisfaction.
• Reviewing correspondence from guests and incident logs; direct staff according to information obtained.
• Ensure front office supplies, merchandise for Grab and Go are fully stocked, and inventory is maintained.
• Schedule the front office staff.
• Supervise workload during shifts.
• Maintain master key control.
• Verify that accurate room status information is maintained and properly communicated.
• Resolve guest issues quickly, efficiently, and courteously.
• Update group information. Maintain, monitor, and prepare group requirements. Relay     information to appropriate personnel. 
• Check cashiers in and out and verify banks and deposits at the end of each shift.
• Enforce all cash-handling, check-cashing, and credit policies.
• Ensure strict adherence to the uniform policy.
• Maximize room revenue and occupancy by reviewing status daily. Analyze rate variance, monitor credit report and maintain close observation of daily house count. Monitor selling status of house daily.
• Operate all aspects of Front Office computer system, including software maintenance, report generation and analysis, and simple configuration changes.
• Prepare revenue and occupancy forecasting.
• Review daily front office work and activity reports generated by Night Audit.
• Review Front office logbook and guest feedback forms on a daily basis.
• Perform special projects and other responsibilities as assigned.

Qualifications 

• Associate degree preferred.   
• Minimum 3 years hotel front desk operation experience. 
• Extensive knowledge of all hotel departments. 

Skills and Abilities 

• Ability to understand and provide friendly guest service.   
• Ability to correctly process check-ins and check-outs, answer questions, and resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.   
• Ability to process guest bills and collects payments in compliance with cash handling, credit card processing, and accounting policies and procedures.  
• Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.   Ability to follow an appropriate course of action based on policies and procedures.  
• Ability to operate a computer, calculator, phone, and other office equipment.  
• Attention to detail with good organizational and efficient time management skills. Consistently professional attitude and behavior with effective listening and communication skills.  
• Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.  
• Ability to satisfy the legal requirements for employment within the jurisdiction. 

About Wurzak Hotel Group:

At Wurzak Hotel Group we take pride in being recognized as an Employer of Choice in the Hospitality Industry. Our commitment to fostering a positive, inclusive, and innovative workplace sets us apart, making us a destination for top talent seeking a rewarding and fulfilling career.

WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.  

WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.