Director of Rooms

Why work for The Sheraton San Diego Resort?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Resort is a fit for you! We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer competitive pay rates and a complete benefits package including medical, dental, vision, and life insurance, paid time off, retirement plans, employee discounts, an employee assistance program, and complimentary parking and meals.

Summary

The Director of Rooms is responsible for the strategic direction and execution of the Hotel’s rooms operations. The position implements strategies that deliver performance and guest service to meet and exceed the needs and expectations of ownership, the Sheraton Brand, guests and associates while maximizing the financial performance and return on investment. Areas of responsibility include front desk, guest services, housekeeping, recreation, valet, concierge, shuttle drivers and community management.  

The annual salary for this position ranges from $150,000 - $165,000 based on experience. This role is also eligible for performance-based bonuses.

Education/Experience

• 2 years of leadership experience in a resort or hotel
• Previous hotel management experience is required
• Hospitality degree preferred or equivalent combination of education and experience

Work Hours

• Will be required to work flexible scheduled shifts based on business needs
• Scheduling may include holidays, nights, and weekends based on business needs

Job Requirements

• Understand the mission, vision, and goals of the hotel
• Proven experience leading high performing teams 
• Proficiency in Word, Excel, Outlook, PowerPoint, and Property Management Systems
• Strong leadership skills and the ability to apply them in a dynamic environment
• Self-confident, proactive, and able to prioritize and make effective decisions
• Ability to build strong relationships, interact and positively influence others at all levels of the organization
• Ability to define problems, collect data, establish facts, and draw valid conclusions
• Ability to stand, bend, and walk throughout the shift 
• Ability to push and/or pull up to 50lbs occasionally

Essential Job Duties

• Ensures rooms operations meet or exceed 4 Diamond and Sheraton Brand service standards
• Partners with hotel leadership to develop compelling programming that aligns with the hotel’s business strategy and leads its execution
• Develops criteria to improve service across the rooms operations and establishes a strong associate culture  
• Provides monthly analytics, metrics, and reporting on the effectiveness of implemented strategies
• Analyzes departmental budget requests to identify areas in which performance improvements can be made and allocates operating budget
• Develops annual budget, monthly forecasting, labor modeling, capital submissions and cost controls for the overall Rooms operation
• Recruits, selects, and trains a best-in-class operations team
• Establishes development plans and expectations for operational leaders
• Ensures mentorship and strong accountability throughout the team and collaborates to ensure goal setting promotes continuous improvement
• Champions a “4 Keys to Creating Guests for Life” approach to service
• Carries out management responsibilities in accordance with hotel policy and applicable laws
• Follows all policies and procedures while consistently striving to improve all standards of operations
• Follow all additional duties assigned by management

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com.