Housekeeping Supervisor

Why work for The Sheraton San Diego Hotel?

If you are seeking an exciting opportunity in Hospitality offering an elevated guest experience – Sheraton San Diego Hotel and Marina is a fit for you!  We are soon to be one of the largest and most renovated resorts in San Diego! Our culture is driven by our care for our guests and associates alike. Our mission is to be a resort where guests love to stay, and our associates love to work!

The Sheraton San Diego Hotel & Marina is a downtown waterfront resort that offers you breathtaking views of downtown San Diego and the San Diego Bay. We offer a competitive pay rate and a very complete benefit package; health insurance, paid time off, retirement plan, dental insurance, vision insurance, life insurance, employee discount, employee assistant program, food provided.

Summary of Job Description

As a Housekeeping Supervisor, you hold a pivotal role in ensuring the cleanliness and safety of the hotel and resort environment for guests. Your responsibilities encompass overseeing all housekeeping operations, including maintaining cleanliness in guestrooms, public spaces, and laundry areas. You serve as a resource for housekeeping staff, providing guidance, training, and support to ensure high standards are consistently met. You conduct inspections to ensure adherence to cleanliness protocols and address any deficiencies promptly. Your attention to detail, leadership skills, and commitment to excellence contribute to creating a welcoming and comfortable environment for guests to enjoy during their stay.

This position pays $22 per hour.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights and weekends depending on hotel events and functions.

Job Requirements

• Understand the mission, vision, and goals of the hotel.
• Bi-lingual in Spanish and English to effectively communicate, highly preferred.
• Strong computer skills and proficient in Microsoft Office.
• Strong leadership skills and the ability to apply them in a dynamic environment.
• Establish goals and objectives for department.
• Well organized, focused and complete all work assigned.
• Work cohesively with co-workers and all departments as part of a team.
• Build morale and promote positive employee engagement.
• Follow all appropriate policies and procedures while constantly striving to improve standards of operations.
• Ability to read, comprehend, and write instructions, correspondence, reports, and memos.
• Ability to communicate verbally with guests, management, and co-workers.
• Ability to effectively present information to associates, management, guests, and the public in one-on-one and group situations.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.

• Ability to understand guest service needs.
• Knowledge of computer accounting programs, math skills as well as budgetary analysis capabilities required.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.
• Must be able to bend, stoop, squat and stretch to fulfill cleaning/inspection tasks.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Requires manual dexterity to use and operate all necessary equipment.

Essential Job Duties

• Comply at all times with Marriott/Sheraton Brand standards and OSHA regulations.
• Manage the daily operations of opening and closing of the housekeeping and laundry departments.
• Conduct regular inspections of the hotel guestrooms on daily basis to ensure adherence to cleanliness, maintenance standards and productivity levels are being met and maintained.
• Prepare and monitor VIP rooms, special guests, and requests.
• Coordinate department’s activities with other departments to facilitate increased levels of communication and guest satisfaction.
• Monitors vacant rooms, check out rooms, and stayovers and communicates with the front office pertinent information.

• Maintain a complete and accurate set of logs and room status.
• Responsible for assigning or reassigning room list to room attendants. 
• Support and supervise the assignments of houseperson and laundry attendants.
• Issues proper keys to authorized personnel.

• Train on cleanliness standards.
• Lead daily stand up and pre-shift meetings.
• Promote the rules and regulations of the hotel intended for the safety and welfare of guests.
• Be aware and respond to possible situations with guests regarding cleanliness of hotel public areas and guestrooms.
• Monitor quality and cleanliness Brand standards and meets the expectations of the guests on a daily basis.
• Demonstrates knowledge of job-relevant issues, products, systems, and processes.
• Manages lobby areas, including overall maintenance, daily upkeep, and cleanliness.
• Provides services that are above and beyond for customer satisfaction and retention.
• Ensures associates have supplies, equipment, tools, and uniforms necessary to perform their jobs.
• Serves as a role model to demonstrate appropriate behaviors.
• Carries out supervisor responsibilities in accordance with hotel policies and standard operating procedures.
• Train and develop associates on 4 Keys service standards, technical skills, standard operation procedures, and safety standards.

• Ensure all associates are safety conscious and trained in safe work practices.
• Ensure associates exceed service and cleanliness standards.
• Fosters open channels of communication between all employees.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all functions that an associate in the position may be asked to perform. This does not create an employee contract, express implied, or otherwise, and does not alter the “at will” employment relationship of the employer or employee. Management reserves the right to change, modify and/or alter any of the duties listed to meet business needs.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you need accommodation for any part of the application process because of a medical condition or disability, please contact: human.resources@sheratonsandiegohotel.com. 

Sheraton San Diego Hotel and Marina is an Equal Opportunity Employer M/F/Disability/Veteran and Drug Free.

Salary : $22