Job Description

Responsible for the safeguarding of hotel property, assets, guests, visitors, and employees.  Responsible for exceeding guest expectations by facilitating a positive experience during their stay. 

Education/Experience

• Minimum 1 year experience in public guest/customer service or security position.

• High School Diploma or equivalent education required. 

• Hotel experience preferred.

Work Hours

• Will be required to work flexible scheduled shifts based on business needs.
• Scheduling includes holidays, nights, overnights and weekends depending on hotel events and functions.

Job Requirements

• Must be able to speak, read, write and understand the primary language(s) used in the workplace.
• Must be able to read and write to facilitate the communication process.
• Requires good communication skills, both verbal and written.
• Must possess basic computer skills.
• Knowledge of hotel policy and fire-safety procedures.
• Ability to operate hand held two-way radio and knowledge of ten codes.
• Must be able to stand and exert well-paced mobility for up to 4 hours in length.
• Must be able to lift up to 15 lbs. on a regular and continuing basis.
• Must be able to push and pull carts and equipment weighing up to 250 lbs. in an emergency.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.
• Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
• Vision occurs continuously with the most common visual functions being those of near vision and depth perception.
• Requires manual dexterity to use and operate all necessary equipment.
• Must have finger dexterity to be able to operate office equipment.

Job Responsibilities  

• Patrol hotel property to ensure the safety of guests and employees and to protect all hotel assets. Answer house calls, assist guests and employees with respect to safety, security
• Initiate and follow-up all investigations of crimes committed against property and persons. • Assist sick and injured guests and employees, ensuring documentation and disposition of reports.
• Initiate investigations, write incident and accident reports, monitor investigations to their timely conclusion and ensure appropriate follow-up with guests, visitors and employees, documenting all contacts.
• Maintain accurate records while performing basic office duties including, but not limited to, camera monitoring, shift activity log, codebook, and employee and guest binder interaction.
• Assist supervisor/manager in checking alarm systems, safety and fire equipment systems and closely monitoring security of building doors, service areas and delivery areas.
• Follow 4 Keys service standards, standard operation procedures, and safety standards.
• Follow all appropriate policies and procedure while constantly striving to improve all standards of operations.
• Follow safety and security procedures.
• Work cohesively with co-workers and all departments as part of a team.
• Adhere to attendance and reliability standards.
• Follow all additional duties as assigned by management.

All duties and requirements stated are essential job functions. This description is not an exclusive or exhaustive list of all of functions that an associate in the position may be asked to perform from time to time.  This document does not create an employee contract, express implied or otherwise and does not alter the “at will” employment relationship of the employer or employee.  Management reserves the right to change, modified and/or alter any of the duties listed to meet business needs.