Front Desk Agent

We are looking for Front Desk Agents to make our clients feel welcome and ensure their pleasant and comfortable stay at our hotel.

Benefits

• 401(k)
• 401(k)match
• Roth
• Dental Insurance
• Health Insurance
• Life Insurance
• Vision Insurance
• Critical Illness Insurance
• Hospital Confinement Insurance
• Paid Time Off

Responsibilities

• Addressing and welcoming guests approaching the front desk.
• Check-in and check-out hotel guests in a confident, professional, and friendly manner.
• Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and at whatever time of day.
• Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
• Review arrivals noting special requests and blocking rooms as necessary for VIP/return guests and group arrivals.
• Complete all items as listed on shift checklists.
• Ensure proper credit card procedures are followed at all times to include credit card PCI compliance and guest signature(s) on registration slip.
• Adhere to all cashiering procedures: open, secure and balance out shift banks to include the verification of all cash, credit card, and check transactions during a given shift.
• Issue guest safety deposit boxes as requested.

Qualifications

• High school diploma or equivalent required.
• Prior experience in a guest relations position preferred.
• Prior experience with property management systems or Galaxy Lightspeed desirable.
• Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
• Must have excellent attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with minimal supervision.
• Ability to accurately compute and manipulate mathematical calculations.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to work well under pressure of check-in/check-out of guests and handle multiple tasks at once.

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This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.

Job Types: Full-time, Part-time

Pay: $18.25 - $18.75 per hour

Expected hours: No more than 40 per week

Schedule:

• Day shift
• Evening shift
• Holidays
• Weekends as needed

Education:

• High school or equivalent (Preferred)

Experience:

• Hotel & Accommodations Guest Services Staff: 1 year (Required)
• Hotel experience: 1 year (Required)

Work Location: In person

Salary : $18 - $19