What are the responsibilities and job description for the Night Auditor/Front Desk Clerk position at Sheraton Suites Philadelphia Airport by Marriott?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team in providing exceptional service to our guests. As the first point of contact for visitors, you will play a crucial role in creating a welcoming atmosphere and ensuring that every guest has a memorable experience. Ideal candidates will possess strong guest relations skills and a passion for hospitality, contributing to the overall success of our hotel or resort.
Duties
- Greet and welcome guests upon arrival, ensuring a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently, providing accurate information regarding room availability and rates.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy, ensuring guest satisfaction.
- Operate phone systems to manage incoming calls, provide information, and direct calls as necessary.
- Maintain an organized front desk area, including managing reservations and updating guest records.
- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for guests upon arrival.
- Provide local information and recommendations to enhance the guest experience.
- Assist with administrative tasks as required, including processing payments and maintaining accurate records.
Requirements
- Previous experience in hospitality or hotel management is preferred but not mandatory.
- Strong guest relations skills with a focus on customer service excellence.
- Proficiency in phone etiquette and handling multiple phone lines effectively.
- Multilingual or bilingual abilities are highly desirable to cater to diverse guests.
- Excellent communication skills, both verbal and written.
- Ability to work flexible hours, including weekends and holidays as needed.
- Familiarity with hospitality management software is an advantage but not required.
Join us in delivering outstanding service that makes every guest feel special!
Job Type: Full-time
Pay: $18.50 - $19.50 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Food provided
- Health insurance
- Life insurance
- Paid jury duty
- Paid time off
- Parental leave
- Referral program
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Overnight shift
- Weekends as needed
Ability to Relocate:
- Philadelphia, PA 19153: Relocate before starting work (Required)
Work Location: In person
Salary : $19 - $20