What are the responsibilities and job description for the Housekeeping Supervisor position at Sheraton Tucson Hotel?
BASIC PURPOSE :Supervise the operations of the housekeeping staff promoting a safe environment and quality service to achieve maximum guest satisfaction, protection of assets and minimal expenses.
ESSENTIAL FUNCTIONS :
- Supervise the housekeeping staff; providing open communications, training, coach and counsel and provide performance feedback to ensure maximum efficiency.
- Supervise and inspect the cleaning of the guest rooms, turn-down service, public areas and back of the house; ensure compliance with accident/loss prevention programs, health/sanitation standards and regulations to achieve a high level of cleanliness and guest satisfaction.
- Issue assignments to staff reviewing special requests and areas of concentration to ensure a smooth flow of the housekeeping operation.
- Issue supplies/goods to staff at beginning of shift in order to control inventory and ensure proper supplies are available while controlling expenses.
- Respond to guest requests, concerns and problems to ensure guest satisfaction.
- Log items into the Lost and Found and answer inquires to maintain controls and ensure guest satisfaction.
- Implement emergency training and procedures to ensure appropriate protection of the hotel, guests, staff and company assets.
- May assist the evening staff in the performance of duties to include: cleaning of lobby, turndown service, trash removal.
- Perform special projects and other responsibilities as assigned. Participate in hotel committees and task force assignments.
Knowledge and Skills :
Education:High school education or equivalent experience
Experience:Experience required by position is from one to two years of employment in a related
position with this company or other organization(s)
Skills and Abilities:Requires working knowledge of Housekeeping and the hotels/ TNB management services, policies and operations. Working knowledge is generally learned on-the-job.
Requires supervisory skills.
Ability to communicate information and hotel services to management and guests.
No. of employees supervised:Ten plus employees
Travel required:None
Hours Required:Eight hour shift; scheduled days and times may vary based on need
Job Type: Full-time
Pay: From $16.50 per hour
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Vision insurance
Shift:
- 8 hour shift
- Morning shift
- Rotating shift
Ability to Relocate:
- Tucson, AZ 85712: Relocate before starting work (Required)
Work Location: In person
Salary : $17