What are the responsibilities and job description for the Barista Supervisor position at Sheraton Valley Forge?
Wurzak Hotel Group is looking for an experienced Barista Supervisor to support the hospitality and restaurant team at our gorgeous property, Sheraton Valley Forge. This position will be responsible for overseeing the daily operations of our coffee shop, ensuring exceptional guest service and delivering high-quality coffee and beverages. The Barista Supervisor will also oversee a team of baristas, providing guidance and support to ensure a positive work environment and efficient operations.
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week.
Essential Functions
- Oversee the daily operations of the coffee shop, including opening and closing procedures
- Welcome and greet guests in a friendly and professional manner
- Prepare and serve a variety of hot and cold beverages, such as coffees, teas, and smoothies
- Train, supervise, and schedule team of baristas, ensuring proper coverage and adherence to company policies and procedures
- Responsible for inventory management, ordering, and stocking of supplies
- Maintain a clean and organized work environment, ensuring compliance with health and safety regulations
- Handle guest inquiries and complaints in a timely and efficient manner
- Assist in developing and implementing new menu items and promotions
- Collaborate with other departments, such as food and beverage and events, to provide exceptional service to guests
- Adhere to company standards of quality and service, striving to exceed guest expectations at all times
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
- High school diploma or equivalent required
- Minimum of 2 years of experience in a supervisory role within a coffee shop or restaurant setting
- Knowledge of coffee brewing techniques and preparation
- Excellent communication and leadership skills
- Ability to multitask and work in a fast-paced environment
- Detail-oriented with strong organizational and time management skills
- Must be able to work flexible hours, including mornings, evenings, weekends, and holidays
- Must be able to stand for extended periods and lift up to 25 pounds
- Must have a strong work ethic and be a team player
- ServSafe or food safety certification preferred
Compensation and Benefits
- Competitive Salary
- Paid Time Off
- Medical, Dental, Vision health insurance
- Robust supplemental insurance for Life, AD&D, Pets, legal and more
- Wellness programs for mental, physical, and financial wellness
- Hotel and travel discounts
- Generous retirement/401k benefits
- Education and professional development
