Shuttle Driver

Overview
We are seeking a reliable and customer-focused Shuttle Driver to join our team. The ideal candidate will be responsible for providing safe and efficient transportation services, ensuring a positive experience for all passengers. Provides information about hotel facilities and accommodations.This role requires excellent communication skills and the ability to maintain a professional demeanor while interacting with diverse clientele.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome. Remain calm and attentive, especially during heavy hotel activity and emergencies. Obtains guest name via luggage tags, or by asking the guest; addresses the guest by name frequently.
• Retrieve guest items from cars, busses, vans and carts. Grasp, lift, carry and/or load luggage and packages onto a bell cart to transport items throughout hotel to designated room/area. Navigate bellcart through public areas, guest room corridors and to elevators. Requires physical stamina to stand, lift, carry and walk continuously for duration of shift. Transport guests to airport or other destinations as instructed, abiding all traffic laws and rules of the road.
• Read and match luggage tags, write claim tickets and detach portion to give to guest.
• Organize and store luggage as necessary in a designated area.
• Escort customers to accommodations; visually inspect room and telephone and deficiencies such as towels to housekeeping immediately. Point out room features and directory for reference.
• Listen and respond to guest inquiries using a positive, clear speaking voice. Answer questions and offer assistance on hotel services, room features or amenities giving accurate information regarding outlet hours, directions to local attractions or function rooms, car rentals, airline shuttle service, etc.
• Follow Sheraton Service Promise guidelines by promptly and courteously responding to the Service Promise Help Desk guest request calls. If the guest is in the room, always apologize for the issue and mention the Sheraton Service Promise. Promptly call the Service Promise Help Desk back (with-in minutes of the original call) to inform them of the status of the job.

SUPPORTIVE FUNCTIONS

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions.

• Pick up and deliver guest laundry to and from guest rooms in a timely, accurate manner.
• Deliver morning newspapers; check out folios, mail, packages, faxes, etc. to specific guest rooms.
• Clean and polish carts, property vehicles and other equipment used in the department.
• Report all suspicious persons, activities or hazardous and unsafe conditions to a supervisor or manager.
• Answer phone and provide information as needed.
• Other duties as assigned by the supervisor such as cross-training, preventative van maintenance, etc.

SPECIFIC JOB KNOWLEDGE, SKILL AND ABILITY

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.

• Ability to understand and follow written and or verbal instructions.
• Ability to effectively communicate verbally in English.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
• Ability to read English sufficient to ascertain information from luggage tags and claim checks to write numbers and names on claim checks and rooming lists.
• Ability to grasp, lift, carry or otherwise move packages, boxes and luggage up to 150 lbs. continuously throughout shift.
• Ability to stand, walk and/or sit and continuously perform essential job functions.
• Sufficient manual dexterity in one hand to be able to load and unload luggage.
• Ability to perform tasks requiring bending, stooping, kneeling, and walking significant distances on property.
• Ability to push and or pull luggage carts continuously throughout shift.

QUALIFICATION STANDARDS

Education:

Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge, skills and abilities. High school diploma preferred.

Experience:

No prior experience required. Prior guest service or other hospitality experience preferred.

Licenses or certificates:

Must possess a valid state driver's license and maintain a good driving record.

Other licenses such as Class C CDL may be required.

Job Type: Full-time

Pay: $15.50 per hour

Benefits:

• Health insurance

Schedule:

• Evening shift

Experience:

• Van driver: 1 year (Preferred)

Ability to Commute:

• St. Louis, MO 63146 (Required)

Ability to Relocate:

• St. Louis, MO 63146: Relocate before starting work (Required)

Work Location: In person

Salary : $16