Sheraton Banquet Captain

Reports to:  Food and Beverage Manager

Job purpose

To directly supervise banquet functions in order to assure guest satisfaction through proper food and beverage service and presentation under the guidance of the Food and Beverage Director.  

Responsibilities

• Work with the Catering Manager, Executive Chef, and others to coordinate personnel requirements for function/event.

• Develop detailed plans for each function/event to ensure that all departments are involved as necessary.

• Serve as the liaison between the banquet service team members and other team members as necessary.

• Follow, with detail, all diagrams, table set-up and room set-up for function/event.

• Hold pre-function meeting with serves to ensure smooth, efficient service; assigns server stations and coordinates the timing of the courses.

• Ensure that all banquet staff are well-groomed and in proper uniform to include name tags.

• Assure proper inventory of all banquet service equipment and supplies to meet required function/event needs.

• Act as head waiter at special, upscale functions/events.

• Handle guest complaints.

• Assure that all functions/events are properly staffed in accordance with the approved banquet staffing schedule.

• Assure the neatness, cleanliness, and safety of all banquet areas.

• Ensure that banquet service staff are visible in the function/event area at all times.

• Attend all department meetings as scheduled and be prepared to discuss possible improvements.

• Ensure that banquet service staff are professional in their demeanor at all times and not chewing gum, leaning on tables or equipment, etc.

• Ensure that all appropriate charges are billed correctly to each function/event and forwarded to the accounting department for billing.

• Ensure that banquet function/event closing procedures/checklists are followed.

• Make recommendations for the replacement and upgrading of banquet service equipment.

• Perform other tasks as requested by the Director of Food & Beverage.

Guest Relations

• Is proactive and demonstrates a sense of urgency when dealing with guest concerns.

• Is readily available and approachable to all guests.

• Interact with guests on a frequent basis to obtain feedback about their experience.

• Anticipate the needs of large groups or high profile guests in order to deliver flawless service.

• Is visible in the function area at all times during the function.

Team Interaction

• Encourage and build mutual respect and cooperation among team members.

• Nurture an environment that encourages empowerment, motivation, teamwork and a passion for providing excellent service.

• Communicate effectively with all property team members.

• Respond in a timely manner to all members of the Management Team.

• Is professional and courteous towards team members at all times.

Company/Brand Policies & Procedures

• Ensure that all brand standards are adhered to and that the brand culture is promoted within the department.

• Adhere to safety policies and procedures to ensure a safe working environment for all team members.

• Ensure that team members are properly trained and are performing to meet company/brand standards.

Qualifications

• High School diploma or equivalent.

• Must have at least two years prior banquet service experience in similar size property.

• Able to professionally handle guest complaints.

• Ability to lift up to 30 pounds.

• Ability to stand for long periods of time.

• Able to work effectively and efficiently with all departments.

• Willing to work flexible hours to include weekends, holidays and late nights.

• Maintain a professional appearance at all times.

• Able to multitask and work in a fast paced environment.

• MUST have a passion for providing “excellent” customer service experience.

*And any other job function deemed appropriate by management*

Embark on an exciting hotel career with Atma Hotel Group. Associates at Atma are provided a motivating work environment with generous wages and a wide range of employee benefits. From hotel management jobs to guest-facing jobs interacting with our customers, Atma offers a variety of opportunities for job growth and exciting careers in the hospitality industry.
Although the pandemic challenged Atma Hotels over the last year, putting people first remains our top priority. We invite you to learn more about the measures we’ve taken to prioritize the safety and wellbeing of our associates and customers.
We are always looking for qualified individuals to join our teams. If you are interested in working for Atma, please contact us and be sure to include the type(s) of positions that would fit your qualifications.