Customer Service Representative

Position Summary: Provides a full range of banking services to individual customers and commercial clients as well as providing support to branch staff.

Essential Functions and Responsibilities:

· Provides account services to customers by accepting and verifying deposits and loan payments; cashing checks; issuing withdrawals; processing cash advance transactions; recording night and mail deposits; selling cashier's checks; assisting with debit cards and internet banking; completing telephone transfers; answering questions face-to-face or on telephone; referring to other bank services as needed.

· Assists with balancing and maintaining currency in the teller cash recyclers and ATMs.

· Opening new consumer or business deposit accounts including checking, savings, CD’s, IRA’s and HSA’s; Cross selling and promoting bank products and services by recognizing and understanding customer’s needs; informing customers of new services and product promotions; ascertaining customers' needs; and/or directing customers to a branch representative.

· Completes special requests by closing accounts; taking orders for checks; providing special statements, copies, and referrals; completing safe-deposit box procedures.

· Reconciles cash drawer by proving cash transactions; counting and packaging currency and coins; turning in mutilated currency to head teller; maintaining supply of cash and currency in cash recycle machine and/or vault.

· Complies with bank operations and security procedures by participating in all dual-control functions; maintaining customer traffic; auditing other tellers' currency when there are discrepancies; assisting in certification of proof.

• Knowledge of applicable federal and state banking regulations including but not limited to the Bank Secrecy Act/Anti-Money Laundering/CIP (US Patriot Act). Report suspected non-compliance with regulations and related policies to the Compliance Officer.

· Maintains customer confidence and protects bank operations by keeping information confidential.

· Provide extraordinary customer service by conducting business in a professional, friendly manner and building long-term customer relationships.

· Contributes to team effort by accomplishing related tasks as needed.

• Perform opening or closing duties at the branch location as needed.
• Up to 25% of the job will be teller related functions and 75% will be new account related.

· Regular and reliable attendance

· Physical presence at the bank

· While performing the duties of this job, the employee is regularly required to stand, walk, use hands, or feel objects, tools, or controls; reach with hands and arms; and talk or hear; ability to lift to 25 pounds

· Perform other related duties as assigned by management

Competencies:

Customer Service, Attention to Detail, General Math Skills, Verbal Communication, Integrity, Selling to Customer Needs, People Skills, Financial Skills, Financial Software knowledge, Thoroughness, Documentation Skills. CSI NuPoint experience is preferred.

Education:

High school Diploma or equivalent

Experience:

Minimum two-year experience preferred.

Job Type: Full-time

Pay: $20.00 - $26.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Monticello, MN 55362 (Preferred)

Ability to Relocate:

• Monticello, MN 55362: Relocate before starting work (Preferred)

Work Location: In person

Salary : $20 - $26