Assistant Manager

ASSISTANT STORE MANAGER

As an Assistant Store Manager, you will be responsible for helping the store manager manage both of our sister locations in Northern KY: Sherlock’s Escape Rooms Florence and Sherlock's Escape Rooms Cold Spring. Job responsibilities include hosting games and corporate events, recruiting, interviewing, hiring, supervising and training employees, developing site standards, reconciling cash receipts and reports, assisting with scheduling staff, phone answering, booking reservations, sales/merchandising, customer relations, performing opening/closing duties, running weekly or monthly reports as assigned and enforcing and updating company policies and procedures, etc.

This role is perfect for an organized, intellectually curious, and energetic person who enjoys helping others have a fun time! The position demands a strong work ethic and the desire to seek continuous improvement as our company grows. As an appointment-based business, we are seeking someone who can have a flexible work schedule. We strive to create opportunities for promotion or advancement for qualified work performance, and achievement of specifically assigned work and career related goals.

Minimum Qualifications:

• Driver's license and ability to commute between our 2 Northern KY sites
• 2-year associates degree or attending college in a related field and/or 2 years relative experience
• Minimum 2 years excellent customer service experience
• High level of energy, focus, and engagement
• Attention to detail and excellent memory and organizational skills
• Reliable transportation and ability to work overtime as needed
• Computer and social media experience
• Excellent communication and public speaking skills
• Excellent problem-solving skills
• Flexible schedule

Minimum Assistant Manager Job Duties:

• Average 30-40 hour work week or as otherwise needed, minimum average no less than 35 hours per week
• Assist with and direct various sales, marketing, and promotional initiatives for our local market to help build relationships with local organizations and communities
• Supervise all staff, train, and develop new hires
• Maintain a positive culture
• Ensure bookings and cash reconciliations balance weekly for the Florence / Cold Spring locations
• Assist with ordering and stocking all supplies needed for our local market
• Assist with scheduling
• Regular cleaning of the Florence / Cold Spring locations
• General prop and game maintenance and repair for the Florence / Cold Spring locations
• Answering phones daily or delegated daily for the Florence / Cold Spring locations
• Responding to emails and social media inquiries
• Assist with tracking and responding to all social media reviews
• Guest relations
• Opening and closing duties
• Control room and game room management (i.e., game master supervision, maintenance, setup, shutdown, etc.)

OTHER DUTIES

• Assist with developing, updating, improving and maintaining training and game manual SOPs for our local market
• Assist with maintaining inventory (i.e., props, supplies, merchandise, promotional material, etc.)
• Involvement in new room concepts, design, and buildout for the Florence / Cold Springs locations
• Travel as needed to and from any Escape Newport location (including Georgia, Illinois, Kentucky, and Texas) for coverage needs, etc.
• Assist with training new or existing leaders or managers at any site as directed by owner or regional manager
• Other duties as assigned by management

BENEFITS

• Various monthly team and individual performance-based incentives when offered
• Variable bonus opportunity for traveling to out-of-state sites for emergency coverage needs
• Quarterly bonus opportunities for qualifying retail sales goals
• All employees are eligible for company profit sharing after 1 year of employment and they are the age of 21. See your manager for details.
• Company credit card for meals, supplies, travel, team celebrations
• Eligible for 5 paid days of vacation after 100 days or after 500 hours worked

(Vacations must be outside of December and July; are use it or lose it before February 28 annually; site coverage must be guaranteed before vacations are approved; and 1 added day per year of service up to a maximum of 10 paid vacation days)

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: 30 – 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Paid time off

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Application Question(s):

• When would you be available to start?
• Are you involved in activities (work, school, or other) that would affect your ability to work a flexible schedule? If so, please explain:
• Please list any additional dates and/or times you are NOT available to work upon hire; and/or list any reasonable accommodations you would like to request:
• Will you be able to reliably commute to both the Florence, KY and Cold Spring, KY locations?
• Have you ever participated in an escape room experience before?

Experience:

• Assistant manager experience: 1 year (Required)
• Customer service: 1 year (Required)

License/Certification:

• Driver's License (Required)

Ability to Relocate:

• Florence, KY 41042: Relocate before starting work (Required)

Work Location: In person

Salary : $15 - $17