IT Director of Hospitality Systems - Micros
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- Must Have Hotel / Hospitality Experience
Full Time / Perm (On-Site)
Fort Lauderdale, FL
140K to $175K Plus Bonus
The Director of IT, Hospitality Systems will be responsible for the support and evolution of all package and custom Applications in the portfolio, including Property Management, Point of Sale, Dining Management, Reservations and Revenue Management Systems. The Director will work with business leaders to define and prioritize enhancement and project requests for these Applications, ensuring that the work is built and delivered as agreed, and establish and manage Service Levels for all supported applications. They will also provide day-to-day guidance to key vendor partners.
Responsibilities : Strategic Alignment
Develop technology roadmap in alignment with business strategy and goalsReview, analyze, and assist with defining business applications and modification requirements to systemsLead evaluation of third party and vendor provided softwarePrepare key technical inputs for steering committee level and strategic planning sessions and actively participate during these sessionsProvide perspective in the prioritization of projects based on potential revenue / value impactProject Management and Oversight
Lead projects from concept through completion (creating scope, requirements, user scenarios, testing, implementation, and user acceptance)Work with stakeholders to understand project scope, timeline and priority, and recommend solutions to meet organizational goalsLead project management of all Hospitality projects, establishing proper technical and functionality specifications documentation and acting as liaison between development team and / or vendor(s) and stakeholdersManage the scope of changes to projects and business requirements to meet project goals and deadlines without affecting other dependent projectsAssist project manager on business projects and ensure they deliver timely, expected and accurate resultsEnsure projects and related tasks and resources meet required deadlines, scope, budget, quality, and other measures of success commitments for projects, maintenance, and enhancements and services availabilityLead a team responsible for simple or complex applications rollout to single or multi-propertiesEnsure team develops documentation for users to install, operate and supportProvide end user training and advise on developing policy and procedures to meet business needs using existing application functionalitySupport
Manage enhancement and support activities for all legacy systemsManage team responsible for post-implementation support and troubleshootingAnalyze problems and escalate issues in a timely manner for quick resolutionCreate new and extend existing technical and operational documentationPartner with IT teams on supporting systems and network infrastructureLead resolution, diagnosis, and communication during Sev 1 and Sev 2 situations to ensure delivery and 24 / 7 uptime of hospitality solutionsVendor Management
Maintain strong vendor relationships to keep apprised of new products, versions and releasesManage vendors and consultants through detailed communication and hold them to strict deliverables that are on budget and of acceptable quality and standardGeneral Department & Team Management
Direct, manage, coach and mentor a team of Project Managers, Business Analysts, Developers, and Quality Analysts employees and contractorsExercise the authority of a director concerning hiring, performance improvement plans / reviews, promotions, salary recommendations and terminationsPrepare inputs to the budgeting for internal & external resources and expensesQualifications :
B.S. or equivalent degree – Computer / Engineering or Hospitality related preferred8 years’ experience in IT Application, Product or Portfolio Management required5 years developing, deploying or supporting Hospitality SystemsStrong understanding of web development, database technologies, CMS platforms, and programming best practices5 years’ experience successfully managing, leading and developing a team of technical professionals requiredEvidence of professional achievement in Hospitality innovation, revenue growth, or cost reduction through the use of technologyJ-18808-Ljbffr
Salary : $140,000 - $175,000
