What are the responsibilities and job description for the Client Services / Customer Service Representative position at Sherloq Solutions?
Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization with a long history in the community for over 100 years! Well, you found it. Sherloq Financial is looking for YOU to become the next member of our team!
This position earns competitive pay, depending on experience. We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, accidental death & disability, and supplemental insurance. Our plans are designed to be both valuable and affordable. If this sounds like the right opportunity for you, apply today!
This in-office position is responsible for providing broad administrative support to our clients, collections department and the insurance department. Effective communication and coordination between various teams in the department is essential.
DUTIES
- Print, prepare and mail or fax documents.
- Accurately and thoroughly document each account in our software.
- Effectively navigate and utilize various healthcare provider software systems.
- Ensuring professional and courteous customer support services are delivered while contributing to a positive team environment.
- Comply with HIPAA, FDCPA,FCRA,HIPAA and State Consumer Protection Laws.
- Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate dispute forms and update the clients system, if required.
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
- Handle account status changes.
- Data processing.
- Payment Posting
- Dispute processing.
- Bookkeeping / posting functions.
- Daily audit of work to ensure accuracy and minimize errors.
- Multi-Task multiple computer programs to gather and analyze data.
- Ability to work the scanner for all incoming and outgoing documents while completing client and consumer batches.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required.
We are proud to be an EOE / AA Employer - (Minority / Female / Disabled / Veteran) - . We maintain a drug-free workplace and perform pre-employment substance abuse testing.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
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