What are the responsibilities and job description for the Customer Service - Patient Account Specialist position at Sherloq Solutions?
Sherloq Revenue is looking to hire a full-time Customer Service Specialist. Are you looking to work for a high-energy, fast-paced company that fosters a team environment? Do you want to work where you will be respected and valued for what you contribute? An organization with a long history in the community for over 100 years! Well, you found it. Sherloq Solutions is looking for YOU to become the next member of our team. We are currently hiring for a Customer Service Specialist position within our growing organization. .
This position earns competitive pay, depending on experience. We value our employees and offer amazing benefits, including medical Insurance, a 401(k) plan, generous vacation and paid-time-off (PTO), eight paid holidays, and tuition reimbursement as well as life, dental, accidental death & disability, and supplemental insurance. Our plans are designed to be both valuable and affordable. If this sounds like the right opportunity in healthcare billing for you, apply today!
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Provide exceptional customer service to consumers and clients.
- Comply with HIPAA and State Consumer Protection Laws.
- Establish contact with consumers to discuss ability/willingness to pay to identify the appropriate repayment programs/options available to them.
- Record accurate and detailed notes; update account status and consumer's information into the FACS computer system, fill out accurate forms and update the clients system, if required.
- Meet or exceed daily, weekly and monthly performance goals, deadlines and objectives.
- Assist in building a positive team environment.
- Arrive punctual prior to the start of your scheduled shift; schedule time off in advance.
SKILLS
- Strong communication and negotiation skills; ability to effectively and professionally communicate with your peers via email and on the floor.
- Ability to deal with a variety of personalities and scenarios while managing one's own emotions throughout the call and on the floor.
- Self-motivated individual with strong customer service attitude.
- Computer, communication and math skills.
- Excellent written and oral communication along with good analytical skills of situations.
EDUCATIONAL REQUIREMENTS
- High school graduate or equivalent required.
- One (1) year of customer service and/or medical collection background is preferred.
Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- The position typically operates in a standard office environment.
- This position routinely uses office equipment such as computers, phones, photocopiers, file cabinets, and fax machines.
We are proud to be an EOE/AA Employer (Minority/Female/Disabled/Veteran) - http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
ACCESSIBILITY NOTICE: If you need a reasonable accommodation for any part of the employment process due to a physical or mental disability, please notify Human Resources.
READY TO JOIN OUR TEAM?
We understand your time is valuable and that is why we have a very quick and easy application process. If you feel that you would be right for this position, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!
Salary : $17 - $19
