What are the responsibilities and job description for the Night Auditor - Aloft Minneapolis position at Sherman Associates?

At Aloft Minneapolis, we’re different by design! From housekeeping to bartending and everything in between, we love our Talent to have vibrant style they’re not afraid to show. Whether embracing the latest in music or our culture of innovation at Aloft we promote open thinking and open expression which only helps you anticipate your guests needs. That’s what makes working at Aloft different, by design. If you are someone who appreciates tech-forward features and vibrant social scenes, then we invite you to explore a career with Aloft Hotels at our Minneapolis location in the charming and upbeat Mill District neighborhood.

This is a Sherman Associates owned Marriott franchised location.

The Night Auditor is a key member of the Guest Services team responsible for the overnight operations of the Hotel, verifying the accuracy of guest accounts, balancing charges and revenues, as well as assisting with all aspects of guest services. The Night Auditor is responsible for ensuring to provide the highest level of guest service and that company standards are met and maintained at all times. A Night Auditor must have a positive and professional upbeat personality with a desire to deliver outstanding customer service to guests.

Schedule : We are currently seeking full-time availability to include both weekdays and weekends.

Pay Range : $19 - $21 / hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

For Our Full-Time Team Members We Offer a Comprehensive Benefits Package Which May Include

Medical, Dental, and Vision Insurance
Employer paid short term disability
Employer paid life insurance
Additional Supplemental Insurance Policies including
Voluntary Accident & Critical Illness
Hospital Indemnity
Long-Term Disability
Pet insurance
Employer paid employee assistance program
Fully vested 401k company match program
9 Paid holidays and competitive PTO program
Sherman Associates owned Starbucks and Hotel discounts

Essential Functions

Registers guests to the hotel, verifying reservation, address, email address and credit information

Proficient on kiosk operations to assist when necessary

Answers the telephone in a timely and professional manner

Addresses guest complaints, problems and / or requests in friendly and professional manner

Ensures that all matters are resolved or addressed with the proper department head

Have an intimate knowledge of the hotel facilities and the local geographic area

Accepts payment for guests’ accounts at the time of registration and at checkout

Processes all Retail transactions for the guest

Issues luggage claims and check guest luggage when requested

Manages nightly hotel operations

Verifies revenue from all sources is accurately balanced, follow up on any discrepancies

Posts any transactions needed

Performs end-of day procedures

Produces daily reports for departments and department heads

Compiles and run statistical reports for all departments and transfer information to our Accounting department

Investigates all service and safety issues reported during the shift to find their cause, and gives recommendations to avoid repeated issues, initiates investigations, writes and supervises the creation of incident reports, monitors investigations to their timely conclusion, and ensures appropriate follow up with guests and visitors, documenting all contacts

Learns and adheres to all fire and emergency procedures, including procedures for handling of the fire panel, ensuring guest safety and participate in an evacuation if necessary

Performs duties of Guest Services Agent

Completes other duties as assigned

Salary : $19 - $21

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Night Auditor - Aloft Minneapolis

What are the responsibilities and job description for the Night Auditor - Aloft Minneapolis position at Sherman Associates?

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