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Bilingual Customer Service Representative (Spanish)

Sherwin-Williams
Gilbert, AZ Full Time
POSTED ON 4/12/2025
AVAILABLE BEFORE 5/8/2025

Join our dynamic team as a Bilingual Customer Service Representative, where you'll play a crucial role in assisting both wholesale and retail customers. You'll have the opportunity to understand customer needs, answer questions about Sherwin-Williams products, and recommend suitable solutions to ensure a fantastic shopping experience.

Your responsibilities will also involve promptly addressing any customer concerns to achieve maximum satisfaction and staying informed about product features. As a valued team member, you'll help maintain the high quality and visual standards of our products and the store environment.

This position requires effective customer interactions, which may involve minors, and you will have access to sensitive payment and personal information under both supervised and unsupervised conditions. To protect our business and ensure the safety of our customers and employees, a criminal history review is a necessary part of the hiring process.

Part-Time Opportunity

You will be working at Store #8286, located at : 2473 S Higley Rd. Gilbert, AZ 85295.

At Sherwin-Williams, we believe in a diverse workplace where your unique talents and skills can thrive. We encourage candidates from all backgrounds and abilities to apply, including individuals with disabilities and Protected Veterans. We want you to let your strengths shine and discover what you can achieve!

Steps to Apply :

  • Online Application : Visit our Careers page to find the role that interests you. Spend about 15 minutes creating your profile and entering your details.
  • Digital Interview : Qualified applicants will receive an invitation to complete a digital video interview via our partner, HireVue. Prepare for a few behavioral questions, which you can record at your convenience!
  • In-Store Interview : Successful candidates from the video interview will be invited to meet in-store with our recruitment team.

We care about your well-being, offering a variety of world-class benefits once you join our team. Learn more about the benefits you may be eligible for when hired at Sherwin-Williams.

Compensation will depend on various factors including experience and qualifications. We review our compensation structure regularly to ensure it's fair and competitive.

We consider qualified applicants with arrest or conviction records in accordance with applicable laws.

Sherwin-Williams is proud to be an Equal Employment Opportunity / Affirmative Action employer committed to diversity and inclusion. All qualified candidates are welcome to apply.

Please note that during the application process, our recruiting team will never ask for any payment or sensitive personal information.

  • Deliver excellent customer service to ensure high levels of satisfaction.
  • Identify customer needs in-person and over the phone, presenting appropriate products and services.
  • Build strong relationships with both wholesale and retail customers.
  • Process transactions accurately and follow company policies.
  • Meet sales goals on a consistent basis.
  • Maintain accurate work order files and product formulas.
  • Stock shelves, set up displays, and ensure store cleanliness.
  • Perform tinting and mixing of products to meet customer specifications.
  • Assist with deliveries as needed.
  • Stay knowledgeable about products and options available.
  • Minimum Requirements :

  • Must be at least 18 years old.
  • Legally authorized to work in the US without sponsorship.
  • Ability to read, write, and communicate fluently in English and Spanish.
  • Capability to lift up to 50 lbs frequently and 70 lbs occasionally, with reasonable accommodation.
  • Availability to work various scheduled hours, including evenings and weekends.
  • Preferred Qualifications :

  • Valid, unrestricted Driver's License.
  • High School diploma or GED.
  • At least one year of experience in retail, delivery, or customer service.
  • Experience with paint and related products.
  • Familiarity with tinting and mixing equipment.
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