What are the responsibilities and job description for the Bilingual Customer Service Representative (Spanish) position at Sherwin-Williams?
Join our team as a Bilingual Customer Service Representative and play a crucial role in delivering exceptional service to both wholesale and retail customers! In this position, you will engage with customers to understand their needs, answer inquiries about Sherwin-Williams products, and recommend the best solutions tailored to their requirements.
Your responsibilities will include :
- Ensuring high levels of customer satisfaction through outstanding sales service.
- Assisting customers in person and over the phone by determining their needs and presenting suitable products and services.
- Building productive, trust-based relationships with customers.
- Accurately processing sales transactions in accordance with company policies.
- Meeting and exceeding monthly, quarterly, and yearly sales goals.
- Maintaining detailed work order files and product formulas.
- Retrieving products from the sales floor or warehouse and mixing them to customer specifications.
- Stocking shelves and creating captivating displays.
- Cleaning store equipment and assisting with deliveries as required.
- Keeping assigned areas well-stocked and visually appealing.
- Staying knowledgeable about product offerings and discussing available options with customers.
- Adhering to inventory control procedures and suggesting ways to improve sales.
To thrive in this role, you should meet the following requirements :
Preferred qualifications include :
If you're passionate about delivering excellent customer service and are excited to join a diverse and inclusive workplace, we encourage you to apply. Your journey to success starts here!
