What are the responsibilities and job description for the Bilingual Customer Service Representative position at Sherwin-Williams?
Job Description:
As a Bilingual Customer Service Representative at Sherwin-Williams, you will engage closely with our wholesale and retail customers to understand their needs, answer inquiries regarding our products, and recommend tailored solutions.
We value prompt resolution of customer concerns to maximize client satisfaction while maintaining comprehensive knowledge of product features and store standards. Our aim is to achieve outstanding customer service while consistently meeting sales objectives.
This role involves direct contact with customers, including minors, and access to cash, electronic equipment, and store merchandise, which can be supervised or unsupervised. Therefore, a review of criminal history will be conducted to ensure the safety and integrity of our business and clientele.
Key Responsibilities:
- Engage with wholesale and retail customers to understand their needs and provide product recommendations
- Promptly resolve customer concerns to ensure maximum client satisfaction
- Maintain comprehensive knowledge of product features and store standards
- Achieve outstanding customer service while consistently meeting sales objectives
- Process sales transactions accurately according to company policies
- Assist customers in person and over the phone by understanding their needs and presenting appropriate products
- Build trusting relationships with wholesale and retail customers
- Retail and wholesale customers
- Accurately process sales transactions according to company policies
- Achieve monthly, quarterly, and yearly sales goals
- Maintain detailed work order files and formulas
- Retail
- Tint and mix products to meet customer specifications
- Stock shelves and organize displays
- Ensure cleanliness of store equipment
- Assist with deliveries as needed
- Keep assigned areas in-stock and presentable
- Stay informed about product offerings and assist customers in making informed choices
- Comply with inventory control procedures
- Suggest ways to enhance sales
Requirements:
- At least 18 years of age
- Lawsfully authorized to work without sponsorship
- Proficient in reading, writing, and communicating in English
- Proficient in reading, writing, and communicating in Spanish
- Able to lift up to 50 lbs. frequently and 70 lbs. occasionally
- Willing to work various shifts, including evenings and weekends
Preferred Qualifications:
- Valid, unrestricted Driver's License
- High School diploma or GED
- At least a year of experience in retail or customer service
- Experience selling paint or similar products
- Experience operating tinting and mixing equipment
Apply now by visiting our website and submitting your online application.
