What are the responsibilities and job description for the Bilingual Customer Support Specialist position at Sherwin-Williams?
As a Bilingual Customer Support Specialist, you will play a pivotal role in delivering exceptional service to our wholesale and retail customers by understanding their needs, answering their inquiries about Sherwin-Williams products, and guiding them towards the right solutions. You will ensure customer satisfaction by addressing any concerns promptly and maintaining an updated knowledge of our product features.
Working alongside store associates, you'll be responsible for helping achieve the store's sales goals while upholding the high quality and visual standards of our products and store. Your duties will involve direct customer interaction, processing transactions, and maintaining store organization and cleanliness.
At Sherwin-Williams, we value diverse talents and backgrounds. We are an inclusive workplace that encourages all qualified individuals, including those with disabilities and Protected Veterans, to apply. You'll have the opportunity to contribute, innovate, and grow as part of our team.
What You Will Do :
- Ensure high levels of customer satisfaction through excellent service.
- Assist customers in person and over the phone, identifying their needs and offering suitable products and services.
- Build productive relationships with both wholesale and retail customers.
- Process sales transactions accurately following company policies.
- Meet sales goals on a monthly, quarterly, and yearly basis.
- Maintain accurate work order files and formulas.
- Prepare products by tinting and mixing to customer specifications.
- Stock shelves, set up displays, and assist with maintenance of store cleanliness.
- Support inventory control procedures and suggest strategies for improving sales.
Minimum Requirements :
Preferred Qualifications :
