What are the responsibilities and job description for the Bilingual Customer Support Specialist position at Sherwin-Williams?
As a Bilingual Customer Support Specialist at Sherwin-Williams, you will play a crucial role in assisting both wholesale and retail customers to identify their needs and provide them with the best solutions regarding our exceptional range of products. Our goal is to deliver outstanding customer service that not only resolves issues efficiently but also enhances customer satisfaction.
This is a part-time position located at Store #7192, 2134 Planet Ave, Salina, KS 67401.
Key Responsibilities :
- Ensure high levels of customer satisfaction through excellent sales service.
- Assist customers in person and over the phone, determining their needs and presenting appropriate products and services.
- Build productive trust relationships with wholesale and retail customers.
- Accurately process sales transactions in line with company policies.
- Meet or exceed sales goals on a monthly, quarterly, and yearly basis.
- Maintain organized work order files and formulas.
- Retrieve appropriate products from the sales floor or warehouse.
- Tint and mix products according to customer specifications.
- Restock shelves and set up visually appealing displays.
- Keep store equipment clean and organized.
- Assist with loading / unloading delivery trucks and making deliveries when needed.
- Maintain an in-stock and presentable condition of assigned areas.
- Stay informed about product offerings and options available to customers.
- Adhere to inventory control procedures.
- Propose suggestions for improving sales strategies.
Minimum Requirements :
Preferred Qualifications :
At Sherwin-Williams, we recognize that every employee brings unique strengths and skills to our team. We want you to grow with us in an inclusive environment where your contributions are valued. Join us and let your colors show!
