What are the responsibilities and job description for the Bilingual Store Associate position at Sherwin-Williams?
As a Store Associate, you will work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. You are expected to promptly resolve any customer concerns and ensure maximum client satisfaction while maintaining high-quality and visual standards of the products and store. Your primary goal is to achieve excellent customer service while consistently meeting the store's sales goals.
The job duties involve contact with customers, which may include minors, and access to cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, both supervised and unsupervised. The company has determined that a review of criminal history is necessary to protect its business and operations, reputation, and the safety of its customers, staff, employees, vendors, contractors, and the general public.
Key Responsibilities:
- Ensure high levels of customer satisfaction through excellent sales service
- Assist customers in person and over the phone by determining needs and presenting appropriate products and services
- Build productive trust relationships with wholesale and retail customers
- Process sales transactions accurately and consistently with policies and procedures
- Follow and achieve sales goals on a monthly, quarterly, and yearly basis
- Maintain precise work order files and formulas
- Pull appropriate products from the sales floor or warehouse
- Tint and mix products as needed to customer specifications
- Stock shelves and set up displays
- Clean store equipment
- Load/unload delivery trucks
- Assist in making deliveries as needed
- Maintain in-stock and presentable condition assigned areas
- Remain knowledgeable on products offered and discuss available options
- Comply with inventory control procedures
- Suggest ways to improve sales
Minimum Requirements:
- Must be at least eighteen (18) years of age
- Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future
- Must be able to read, write, comprehend, and communicate in English
- Must be able to read, write, comprehend, and communicate in Spanish
- Must have a valid, unrestricted Driver's License
- Must be able to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs occasionally
- Must be willing to work all scheduled hours, including evenings and weekends, with or without reasonable accommodation
Preferred Qualifications:
- Have at least a High School diploma or GED
- Have at least one year experience working in a delivery, retail, or customer service position
- Have previous work experience selling paint and paint-related products
- Have previous work experience operating tinting and mixing equipment
Compensation and Benefits:
The estimated salary for this role is $40,000-$60,000 per year, depending on skills, experience, and qualifications. In addition to competitive compensation, Sherwin-Williams offers a comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, paid time off, and opportunities for career growth and development.
Equal Employment Opportunity:
Sherwin-Williams is an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.
Salary : $40,000 - $60,000
