What are the responsibilities and job description for the Customer Service Specialist position at Sherwin-Williams?
Join our dynamic team as a Customer Service Specialist, where your contributions will play a vital role in the success of our retail operations. As a key point of contact for both wholesale and retail customers, you will work diligently to understand their needs, provide insightful answers regarding our exceptional products, and recommend tailored solutions.
Your ability to promptly resolve customer concerns is essential to ensuring maximum satisfaction. You will stay informed about product features, uphold our high-quality standards, and maintain an appealing store environment. This role is perfect for individuals who are passionate about delivering excellent customer service while contributing to our sales goals.
Key Responsibilities :
- Deliver outstanding customer service through effective sales assistance.
- Engage with customers both in-person and over the phone, identifying needs and suggesting suitable products and services.
- Build and maintain trusting relationships with wholesale and retail customers.
- Accurately process sales transactions, adhering to company policies.
- Meet and exceed sales targets consistently on a monthly, quarterly, and yearly basis.
- Maintain organized work order files and product formulas.
- Retrieve products from the sales floor or warehouse as needed.
- Tint and mix products to meet customer specifications.
- Restock shelves and create appealing displays.
- Manage store equipment cleanliness.
- Assist with loading and unloading delivery trucks.
- Help with deliveries when required.
- Keep assigned areas well-stocked and visually appealing.
- Stay knowledgeable about products and facilitate discussions about options available.
- Follow inventory control protocols.
- Proactively suggest improvements for sales.
Minimum Requirements :
Preferred Qualifications :
Our commitment at Sherwin-Williams is to foster a culture that embraces diversity and inclusion. We encourage all qualified candidates to apply and look forward to welcoming you to our team!
