What are the responsibilities and job description for the Customer Service Specialist position at Sherwin-Williams?
As a Customer Service Specialist, you will play a vital role in ensuring our retail and wholesale customers have a remarkable shopping experience. You will assist customers by identifying their needs, providing answers to their inquiries about Sherwin-Williams products, and recommending suitable solutions.
Your responsibilities will include :
- Delivering excellent customer service that meets and exceeds store sales goals.
- Engaging with customers both in-person and over the phone to understand their needs and suggest appropriate products and services.
- Building strong, trust-based relationships with customers.
- Accurate processing of sales transactions in line with company policies and procedures.
- Maintaining detailed work order files and product formulas.
- Managing inventory by stocking shelves, pulling products, and ensuring areas are presentable.
- Conducting tinting and mixing of products to meet customer specifications.
- Loading and unloading delivery trucks and assisting with deliveries as needed.
- Staying informed about product offerings to effectively discuss options with customers.
- Identifying ways to improve sales and enhance the customer experience.
This role involves contact with customers, including minors, and access to various forms of payment and merchandise, making background checks necessary for the safety and security of all involved.
You will be working at Store #705156, located at : 55 New York Ave, Huntington, NY 11743-2159.
At Sherwin-Williams, we value your unique talents and are committed to fostering your growth and success. We encourage individuals from all backgrounds to apply and join our diverse workforce. We believe every individual has something valuable to contribute, and we welcome applications from people with disabilities and Protected Veterans.
Minimum Requirements :
Preferred Qualifications :
