Especialista en servicio al cliente en tienda

This role is crucial to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend suitable solutions. They are also responsible for promptly resolving customer concerns and ensuring maximum client satisfaction while staying up-to-date on product features and maintaining high-quality visual standards.

Job Duties:

• Contacting customers, which may include minors;
• Accessing cash and other payment methods, electronic equipment, personal information, store merchandise, and other items of value, with possible supervised or unsupervised access;

The Company has determined that a review of criminal history is necessary to protect its business and operations, reputation, and the safety of customers, staff, employees, vendors, contractors, and the general public. The selected individual will work at Store 701725, located at Highway 200, Ponderay, ID.

Starting Point:

1. Online Application: Find the role(s) that interest you on our Careers page and set aside 15 minutes to create your profile by entering or importing your details from one of our job board partners;
2. Digital Interview: Upon reviewing your application, qualified candidates will be invited to complete a digital video interview via HireVue, our interview partner, consisting of behavioral-based questions that can be recorded and completed anytime, anywhere;
3. In-Store Interview: Your video interview will be reviewed by our Recruitment team, and top candidates will be invited to meet with our team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal;

About Us:

We believe there's not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there's a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics.

Equal Employment Opportunity:

Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or contract.

Responsibilities:

• Ensure high levels of customer satisfaction through excellent sales service;
• Assist customers in person and over the phone by determining needs and presenting appropriate products and services;
• Build productive trust relationships with wholesale and retail customers;
• Process sales transactions accurately and consistently with policies and procedures;
• Follow and achieve sales goals on a monthly, quarterly, and yearly basis;
• Maintain precise work order files and formulas;
• Pull appropriate products from the sales floor or warehouse;
• Tint and mix products as needed to customer specifications;
• Stock shelves and set up displays;
• Clean store equipment;
• Load/unload delivery trucks;
• Assist in making deliveries as needed;
• Maintain in-stock and presentable condition assigned areas;
• Remain knowledgeable on products offered and discuss available options;
• Comply with inventory control procedures;
• Suggest ways to improve sales;

Minimum Requirements:

• Must be at least eighteen (18) years of age;
• Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future;
• Must have a valid, unrestricted Driver's License;
• Must be able, with or without reasonable accommodation, to retrieve material from shelves and floor stacks and lift and carry up to 50 lbs frequently and up to 70 lbs on occasion;
• Must be willing to work all scheduled hours, which may include evenings and weekends, with or without reasonable accommodation;

Preferred Qualifications:

• Have at least a High School diploma or GED;
• Have at least one (1) year experience working in a delivery, retail, or customer service position;
• Have previous work experience selling paint and paint-related products;
• Have previous work experience operating tinting and mixing equipment;
• Ability to read, write, comprehend, and communicate in more than one language;
• Ability to read, write, comprehend, and communicate in Spanish.