What are the responsibilities and job description for the Retail Customer Service Associate position at Sherwin-Williams?
This role is crucial for enhancing the customer experience at our retail locations. As a Retail Customer Service Associate, you will collaborate with both wholesale and retail customers to understand their needs, answer inquiries about Sherwin-Williams products, and suggest the most suitable solutions.
Your mission will be to swiftly resolve any customer concerns while ensuring maximum satisfaction. Staying informed about product features and maintaining the high quality and visual standards of our offerings and the store environment will be essential. You will strive to deliver outstanding customer service while consistently contributing to the store's sales objectives.
In this position, you will have regular interaction with customers, including minors, and manage cash and payment processing. Your access to sensitive information and store resources underscores the importance of a background check to uphold the safety and reputation of our operations.
At Sherwin-Williams, we recognize that success comes in various forms, and we foster a culture where careers can develop in line with your aspirations. No matter who you are or where you come from, there is a welcoming place for you here. Our company values the diverse talents and backgrounds of all individuals, and we encourage qualified candidates to apply, including those with disabilities and protected veterans.
How to Get Started :
- Online Application : Visit our Careers page to find roles that catch your interest. Take 15 minutes to create your profile.
- Digital Interview : Qualified candidates will be invited to a video interview via HireVue, featuring behavioral-based questions to be completed within 7 days.
- In-Store Interview : Our top candidates will have the opportunity to meet with the recruitment team in a store or specialty wholesale branch.
As part of our commitment to our employees and their families, we offer comprehensive benefits that cater to your health, well-being, and financial security. For more information about employee benefits, please refer to our benefits page.
Compensation is determined by various non-discriminatory factors, including location, experience, and business needs. The listed wage range reflects this variability.
We comply with laws protecting applicants with arrest or conviction records and are committed to equal opportunity in the workplace. We welcome candidates from all backgrounds and will not discriminate based on any protected status.
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