What are the responsibilities and job description for the Virtual Color Consultant position at Sherwin-Williams?
*This position will be located at the candidate's home office. The candidate must live in one of the following states: Maine, Connecticut, New Hampshire, Vermont, New York, New Jersey, Pennsylvania, Delaware, Maryland, Virginia, West Virginia, Rhode Island, or Massachusetts.
The Virtual Color Consultant (VCC) position specializes in the complex effects of color and creates color solutions for a client’s goals. This role exercises independent decision-making on scheduling and advising customers for color consultations. The VCC develops professional relationships with homeowners (DIY and DIFM) to drive customer loyalty and conversion by exercising their color expertise, professionalism, and paint and associated product knowledge resulting in gallon and sales growth for the architectural paint market.
Here, we believe there’s not one path to success, we believe in careers that grow with you. Whoever you are or wherever you come from in the world, there’s a place for you at Sherwin-Williams. We provide you with the opportunity to explore your curiosity and drive us forward. Sherwin-Williams values the unique talents and abilities from all backgrounds and characteristics. All qualified individuals are encouraged to apply, including individuals with disabilities and Protected Veterans. We’ll give you the space to share your strengths and we want you show us what you can do. You can innovate, grow and discover in a place where you can thrive and Let Your Colors Show!
At Sherwin-Williams, part of our mission is to help our employees and their families live healthier, save smarter and feel better. This starts with a wide range of world-class benefits designed for you. From retirement to health care, from total well-being to your daily commute—it matters to us. A general description of benefits offered can be found at http://www.myswbenefits.com/. Click on “Candidates” to view benefit offerings that you may be eligible for if you are hired as a Sherwin-Williams employee.
Compensation decisions are dependent on the facts and circumstances of each case and will impact where actual compensation may fall within the stated wage range. The wage range listed for this role takes into account the wide range of factors considered in making compensation decisions including skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled.
The wage range, other compensation, and benefits information listed is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.
Sherwin-Williams is proud to be an Equal Employment Opportunity/Affirmative Action employer committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status or any other consideration prohibited by law or by contract.
As a VEVRAA Federal Contractor, Sherwin-Williams requests state and local employment services delivery systems to provide priority referral of Protected Veterans.
CORE RESPONSIBILITIES AND TASKS
1.Color Consultation
- Conducts virtual color consultations for DIY and DIFM customers in assigned Division via text, phone, email or video chat using approved company-issued devices
- Required to conduct a minimum number of 30-minute consultations/week
- Understands customer needs and coordinates colors, presents ideas and alternatives as needed
- Creates digital color palettes via ColorSnap Visualizer or other S-W approved color tools
- Provides added value to the customer experience by ordering color chips on the customer’s behalf and having the chips sent directly to the homeowner post consultation
- Provides back-up support to cover virtual consultations for others as needed
- Engages and collaborates with other Virtual Color Consultants as needed
- Educates homeowner customers on color, but also premium paint products and supplies to sell the complete project
- Documents and manages customer appointments and database through Salesforce platform
- Identifies leads for Sales Reps and/or Designer Account Executives (DAE’s)
- Strives to create a trademark customer experience to grow loyal customers and build their color confidence
2. Division Marketing Color Assistance Education and Training
- Create trainings for various groups of employees on color education and deliver training as needed
- Educate and interface with District for all color training presentations to create a cohesive relationship (i.e. New Store Manager, Assistant Store Manager, New Employee Onboarding, District Leadership training, etc.)
- Create content and presentations for prospective customers on various color-focused topics. Assist and/or hosts additional color-focused events and opportunities (i.e. colormix in non-DAE markets)
- Participates with TAG HQ on color-focused initiatives such as Regional Color development, color education initiatives, etc.
- Provides competitor color information to their Manager.
3. Technical, Managerial or Other
- Mentors other Virtual Color Consultants as needed and/or new hires during Onboarding
- Manages personal calendar and working hours with Manager
- Must manage any administrative tasks related to customer appointments.
- Able to manage multiple tasks, projects, and priorities
- Manages goals and expenses as directed by Manager
- Drives incremental consultation and transaction sales through a target number of consultations,
- VCCs will have a goal of average DIY sales per transaction
- VCCs will have a goal of average consultations that turn into customer purchases
- Work closely with Manager to provide input and recommendations on consultation program strategies
- Reviews progress throughout the year with Manager
- Completes expense reports in a timely manner
- Maintains working relationships with industry trade professionals
- Resolves color consultation complaints to ensure a quick and accurate resolution. Consults with manager when needed.
- Complete all other duties as assigned.
- Must be able to work all scheduled hours which may include evenings and weekends
POSITION REQUIREMENTS
FORMAL EDUCATION:
Required:
- High School diploma or equivalent (e.g. GED).
Preferred:
- Bachelor’s or Associate Degree in Interior Design
KNOWLEDGE & EXPERIENCE:
Required:
- Experience with decorating/design with an emphasis on broad color knowledge & color theory
- Able to work autonomously, but also with a team through virtual channels
Preferred:
- Previous Sherwin-Williams store/sales knowledge and experience.
- Excellent time management skills to organize daily and weekly plan
- Excellent Interpersonal skills
- Good presentation and interpersonal skills
- Self-motivated
- Positive and enthusiastic attitude
- Broad knowledge of competitors and color trends
TECHNICAL/SKILL REQUIREMENTS:
Required:
- Proficient in Microsoft Office Suite
- Employee must be able to communicate via text, email, phone and video chat
Preferred:
- Excellent written communication skills
- Experience with Salesforce
TRAVEL REQUIREMENTS:
- 10%
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