What are the responsibilities and job description for the Customer Service Representative/Teller position at Sherwood Community Bank?
Sherwood Community Bank is a local, family-owned community bank. Our beginnings go all the way back to 1902 as the “Bank of Creighton” before our name was changed in 2002. We are focused on providing top tier service to our customers across our four facilities in Harrisonville, Garden City, Creighton, and Urich. We strive to have every interaction focused on giving customers the best banking experience possible. Our employees serve as the “face” of the bank, which helps to set us apart from other banks in the area. We know our customers by their face and name rather than as just another number.
Bank Teller/CSR Job Responsibilities:
- Serves customers by completing account transactions.
- Provides account services to customers by receiving deposits and loan payments, cashing checks, issuing savings withdrawals, and recording night and mail deposits.
- Sells cashier’s checks, traveler’s checks, and money orders.
- Answers questions in person or on telephone and refers customers to other bank services as necessary.
- Records transactions by logging cashier’s checks, traveler’s checks, and other special services; preparing currency transaction reports.
- Completes special requests by closing accounts, taking orders for checks, assisting customers with safe-deposit box procedures, and providing special statements, copies, and referrals.
- Reconciles cash drawer by proving cash transactions, counting and packaging currency and coins.
- Assists customers with online and mobile banking needs and transactions.
- Complies with bank operations and security procedures by participating in all dual-control functions, maintaining customer traffic surveys, auditing other tellers’ currency, and assisting in certification of proof.
- Maintains customer confidence and protects bank operations by keeping information confidential.
- Contributes to team effort by accomplishing related results as needed.
We are looking for full-time or part-time staff that can work at our Harrisonville and Garden City location when needed.
Bank Teller Qualifications / Skills:
- Customer service
- Attention to detail
- General math skills
- Verbal communication
- Integrity
- People skills
- Financial skills
- Financial software
- Thoroughness
- Documentation skills
Education, Experience, and Licensing Requirements:
- High school diploma, GED, or equivalent
- Six months consecutive customer service experience in financial services, retail sales, or a goal- oriented environment preferred
- Prior banking experience a plus
Job Types: Full-time, Part-time
Pay: From $16.00 per hour
Expected hours: 20 – 40 per week
Benefits:
- 401(k)
- 401(k) 4% Match
- 401(k) matching
- Dental insurance
- Financial planning services
- Health insurance
- Health savings account
- Life insurance
- Paid sick time
- Paid time off
- Retirement plan
- Vision insurance
- Volunteer time off
Physical Setting:
- Office
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $16