What are the responsibilities and job description for the Dispatcher position at Sherwood Construction Co., Inc.?
Greenhill Concrete has proudly served the Tulsa Metropolitan Area for nearly 15 years by producing quality concrete and providing premium customer service on residential jobs, federally-funded highways, and everything in between.
JOB DESCRIPTION
The incumbent will be responsible for ordering and coordinating delivery of concrete in support of field operations. The incumbent will be responsible for managing the daily customer service and dispatch functions for the ready-mix plants. The focus in this role is to exceed the customer and company requirements for Customer service, Quality, and Efficiency.
BENEFITS
- Holiday Pay
- Paid Time Off (PTO)
- Health, Dental, Vision, Life, Accident and Cancer Insurance
- Short-term and Long-term disability
- 401(k) with match
- Bi-annual boot reimbursement
- Referral bonus program
ACTIVITIES/TASKS/SCOPE
- Takes all phone calls for ready-mix concrete orders
- Advises personnel about traffic problems such as construction areas, accidents, congestion, weather conditions, and other hazards
- Maintains contact with drivers to expedite deliveries
- Ensures accuracy of orders
- Monitors personnel or equipment locations and utilization to coordinate service and schedules
- Must be able to work well under pressure
- Prepares and enters all concrete orders in Command
- Assists in resolving issues
- Data entry duties as assigned
- Reads or interprets maps or GPS devices to determine vehicle routes
- Fluctuates daily start and stop times based on customer demand
- Maintains good customer relations by acting in a professional and courteous manner
- Assists in training of co-workers as needed
- Other duties as assigned
PERFORMANCE MEASURES
- On time delivery
- Customer satisfaction
- Quality of product at delivery
COMPETENCIES
- Building Customer Loyalty
- Work Standards
- Continuous Improvement
- Initiating Action
- Adaptability
- Contributing to Team Success
- Managing Work (Time Management)
- Communication
EDUCATION/EXPERIENCE
- High School or Degree or GED required
- 2-3 years of ready-mix concrete experience preferred
- 2-3 years of scheduling and/or dispatch experience preferred
- Experience using Command software preferred
- Microsoft Word, Outlook, and Excel applications experience and use
CERTIFICATION/OTHER SKILLS AND ABILITIES
- Operation and control
- Operation monitoring
- Control precision
- Time management
- Multi-limbed coordination
- Reaction time
- Near and far vision
PHYSICAL DEMANDS
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job.
- Keyboarding/typing
- Ability to read effectively from a computer screen and/or a paper copy
- Ability to handle a large volume of work and perform multiple tasks in a fast-paced environment
- Ability to effectively verbally communicate
- Ability to stand, sit, stoop, bend, walk and lift heavy objects (50 lbs)
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
- Work is performed in a variety of weather conditions with exposure to outdoor elements.
Experience
Preferred- 2 - 3 years: Scheduling and/or dispatch experience
- 2 - 3 years: Ready-mix concrete experience
Education
Required- High School or better
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)