What are the responsibilities and job description for the IT Support Specialist position at Sherwood Lumber Corporation?
Job Description
Job Description
JOB TITLE : IT Support Specialist
EMPLOYER : Sherwood Lumber Corporation
DEPARTMENT : IT
REPORTS TO : VP of IT
EFFECTIVE DATE : 1 / 1 / 2025
SUMMARY : This position is responsible for providing day-to-day IT support at the Palmer, MA location. The Support Specialist assists in user training, technical support and resolution of help desk tickets, and the implementation of new projects.
DUTIES AND RESPONSIBILITIES :
- Serve as the primary on-site IT support contact for our Palmer facility.
- Provide hands-on technical support for hardware, printers, mobile devices, and network issues.
- Assist with user training and support for upcoming NetSuite ERP and WMS implementations, as well as training on any future projects.
- Support and train warehouse staff on mobile devices and scanning equipment.
- Troubleshoot general IT issues and contribute to help desk ticket resolution.
- Participate in IT projects and implementations.
- Performs other related duties as assigned by management.
SUPERVISORY RESPONSIBILITIES :
QUALIFICATIONS :
PHYSICAL DEMANDS AND WORK ENVIRONMENT :
The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
