What are the responsibilities and job description for the Manager - PMO position at SHI GmbH?
Job Summary
The ServiceNow PMO Manager role offers a unique opportunity to build and scale a PMO, as the successful candidate will be responsible for managing a team of Project Managers and overseeing the planning, execution, and delivery of ServiceNow projects within the SHI ServiceNow delivery team. This role involves managing a team of project managers, ensuring projects are completed on time, within scope and budget, and aligning project objectives with SHI’s strategic goals. The successful candidate will have extensive experience in project management, thrive in leading high-performing teams, create complex business solutions, design and implement project management systems, demonstrate resourcefulness in finding solutions to challenging problems, believe in craftsmanship, and possess a positive attitude.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to :
Lead and manage the project management office (PMO) for SHI’s ServiceNow practice
Develop and implement project management technology, standards, processes, and best practices
Oversee the planning, execution, and delivery of ServiceNow projects
Manage a team of project managers, providing guidance, support, and performance feedback
Ensure projects are completed on time and within scope and budget
Collaborate with key stakeholders to define project requirements and deliverables
Establish and build systems and processes to enable scale
Qualifications
Minimum of 3 years of direct management experience leading in-person and virtual teams in a matrixed organization with competing priorities
Minimum of 5 years of customer facing project management experience
Bachelor's or graduate-level degree or relevant work experience
Knowledge of technology and services models
Working knowledge of Microsoft Office
Required Skills
Ability to lead and directly manage a team of Project Managers
Strong Finance and Operations skills
Strong written and oral communication skills
Strong interpersonal skills
Strong ability to work independently and in a team-oriented, collaborative environment
Ability to effectively prioritize and execute tasks
Ability to shift priorities, demands, and timelines through analytical and problem-solving capabilities
Strong leadership skills, management skills, and the ability to lead / motivate a team
Proactive mindset and Sales mentality
Passion for technology & relationship building
Preferred
Experience with ServiceNow
Experience with Microsoft Dynamics AX
Certifications Required
- Project Management Professional (PMP) certification
Unique Requirements
Additional Information
The estimated annual pay range for this position is $100,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M / F / Disability / Protected Veteran Status.
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Job Locations US-Remote | US-TX-Austin | US-NJ-Somerset
Requisition ID 2025-19053
Approved Min (Total Target Comp) USD $100,000.00 / Yr.
Approved Max (Total Target Comp) USD $180,000.00 / Yr.
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