What are the responsibilities and job description for the Manager - PMO position at SHI GmbH?
Job Summary
The Services PMO Manager will lead a team of Project Managers who lead customer-facing project engagements within the Services organization. The Manager will be responsible for all aspects of people management to ensure that we deliver an exceptional Customer experience across a portfolio of Services engagements.
This position will report to the PMO Director of Services. This position is a remote position with Home Office setup as determined by SHI management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to :
Oversight of a project portfolio across multiple solution practices that includes both SHI and partner-delivered service engagements, from project start to close
All aspects of people management, development, and performance management
Frequent and ongoing coaching and mentoring; promoting positivity and celebrating hard work
Creation of functional strategies and specific objectives for each team member to drive development
Identifying, developing, and implementing successful risk mitigation strategies across the portfolio
Monitoring day-to-day project management activities to ensure on-time and on-budget delivery with excellence
Serving as a point of escalation to resolve project issues and ensuring an agreeable outcome
Input to refine Pre-Sales statement of work scoping and sizing
Frequent cross-functional collaboration with business partners, creating a culture of trust and collaboration
Develop and implement best practices and processes in support of continuous improvement and automation
Activities that are required to facilitate timely and accurate billing, and escalation management
Development, management, and execution of training plans to facilitate onboarding
Participation in business strategy discussions, preparation, and execution of business reviews
Qualifications
Minimum of 3 years of direct management experience leading in-person and / or virtual teams in a matrixed organization with competing priorities
Minimum of 5 years of Customer facing project management experience
Bachelor's or graduate-level degree OR relevant work experience
Knowledge of technology and services models
Working knowledge of Microsoft Office
Required Skills
Ability to lead and directly manage a team of Project Managers
Strong written and oral communication skills
Strong interpersonal skills
Strong ability to work independently and in a team-oriented, collaborative environment
Ability to effectively prioritize and execute tasks
Ability to shift priorities, demands, and timelines through analytical and problem-solving capabilities
Strong leadership skills, management skills, and the ability to lead / motivate a team
Proactive mindset and Sales mentality
Passion for technology & relationship-building
Certifications Required
- Project Management Professional (PMP) certification
Unique Requirements
Additional Information
The estimated annual pay range for this position is $100,000 - $180,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M / F / Disability / Protected Veteran Status.
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Job Locations US-Remote | US-TX-Austin | US-NJ-Somerset
Requisition ID 2025-19053
Approved Min (Total Target Comp) USD $100,000.00 / Yr.
Approved Max (Total Target Comp) USD $180,000.00 / Yr.
Compensation Structure Base Plus Bonus
Category Presales / Post Sales Support
Salary : $100,000 - $180,000
