What are the responsibilities and job description for the Operations Specialist position at SHI GmbH?
Job Summary
The Microsoft Service Advisory Group Operations Specialist will manage team projects to ensure that they meet the agreed scope, time, and budget through project management disciplines, including but not limited to planning, organizing, communicating, leading, and controlling. Continuous monitoring will be required to ensure that deliverables are performed on time, every time, to meet customer expectations and meet or exceed the SHI quality standards.
The Operation Specialist’s role aims to simplify complex MSAG engagements by planning, scheduling, communicating, and documenting all aspects of the project while working closely with all internal and external stakeholders to manage each engagement's expectations, scope, and direction.
This position is required to report to the SHI Austin, NJ office location as determined by management.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to :
Manage complex MSAG projects
Track and coordinate multiple complex customer engagements simultaneously
Create customer proposals and SOWs
Billing for consulting engagements
Understand the customer objectives, compose tasks, and monitor the overall health of each engagement they participate in
Communicate engagement progress to customer stakeholders
Ensure deliveries are in line with the agreed-upon timelines, up to the internal SHI MSAG standards, and fully meeting customer requirements
Keep up-to-date with industry practices and standards to understand customers' drivers and engagement methodologies
Document key MSAG operational policies, processes, and methodologies applicable to project management
Assist in coordinating meetings, conference calls, and project communication, as required to drive project completion
Act as the primary point of contact and escalation
Prepare and present project kick-off presentation during initial calls with customers
Monitor tasks and any occurring issues, as well as notify project stakeholders of any impacting events on the project performance
Maintain engagement calendar(s); proactively provide notification of upcoming milestones and deliverables
Record, prepare, and / or edit meeting minutes for all project meetings, conference calls, presentations, and other similar activities
Create and distribute internal KPI and engagement status reports to management, including opportunity pipeline and P&L
Document and standardize any new MSAG service methodologies and requirements as the department extends its service offerings
Qualifications
Bachelor's degree or equivalent relevant work experience
3 years of experience in project management
Experience with software licensing, general IT infrastructure, and project management best practices
Required Skills
In-depth knowledge of key operational policies, processes, and methodologies applicable to project management
Strong experience in coordinating and managing small, medium, and large-scale projects
Excellent Microsoft Project, Visio, and SharePoint proficiency
Excellent Microsoft Office (Excel, Word, PowerPoint) proficiency
Client-oriented, professional services mindset
Ability to manage multiple projects simultaneously
Excellent research skills and the ability to manage details
Excellent analytical skills
Excellent organization and time management skills
Ability to stay self-motivated and self-directed
Exceptional communication, presentation, and written skills
Willingness to adapt to changing business and organizational priorities
Ability to work in a fast-paced, high-performance team environment
Ability to work with deadlines
Unique Requirements
- Infrequent travel (less than 10%)
Additional Information
The estimated annual pay range for this position is $50,000 - $80,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M / F / Disability / Protected Veteran Status
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Job Locations US-TX-Austin
Requisition ID 2025-19114
Approved Min (Total Target Comp) USD $50,000.00 / Yr.
Approved Max (Total Target Comp) USD $80,000.00 / Yr.
Compensation Structure Base Plus Bonus
Category Presales / Post Sales Support
Salary : $50,000 - $80,000
