What are the responsibilities and job description for the Integration Center Tech I position at SHI International Corp.?
Job Summary
An Integration Center Tech I is an entry level technician working with in a large team to complete customer orders. This tech will work on various computer systems and technologies to perform configurations, integrations, system upgrades, and asset management. This position reports directly to the Lead Integration Tech and is primarily responsible for basic technical configurations (see job responsibilities for details), kitting, and custom labeling.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include but not limited to:
- System Imaging (using ghost, USB boot, PXE boot, etc.)
- Computer hardware installation/upgrades (including but not limited to memory, hard drives, and NICs)
- Software/OS configurations on various computer and mobile devices
- BIOS configurations and upgrades
- Constant use of AX (Microsoft Dynamics) for order tracking, check in/out, asset information recording, etc
- Asset tagging and asset management
- Communicate and escalate with management on a regular basis in regard to customer orders
- Unpacking, packing, and kitting of hardware and components
- Independently acquire additional skills to maintain technical competencies
Qualifications
- 6 months disassembling and/or assembling computers and configuring Windows operating systems
- Associate degree in Computer Science, IT, Computer systems Networking, Computer Systems Analysis, successful completion of accredited trade school computer training program or relevant work experience required
Required Skills
- Ability to take initiative
- Ability to work independently and in groups depending on project needs
- Proficient in Microsoft Office Word and Outlook
- Effective verbal and written communication
- Ability to explain technical information such as networking information, system errors, and OS configurations in layman’s terms
- Ability to read and interpret technical instructions/manuals, troubleshooting guides, and manufacturer specifications
- Ability to learn additional skills to maintain technical competencies
Certifications Required
Preferred:
- Vendor Certs
- HP
- Dell
- Lenovo
- Apple
- Microsoft MCSE/MCSP
- CompTIA A
- CISCO
Unique Requirements
- Ability to lift up to 50lbs individually
Additional Information
- The estimated annual pay range for this position is $39,000 - $50,000. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
- Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Salary : $39,000 - $50,000
