Presales Solutions Engineer - Cisco

Job Summary

This Presales Solutions Engineer - Cisco will support the entirety of SHI’s Sales and Engineering departments, providing estimates, deals, consultation, design and support for Cisco Solution Requests.

This position reports to the Lead Presales Solutions Engineer – Cisco.

About Us

Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.

Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy:

• Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
• Continuous professional growth and leadership opportunities.
• Health, wellness, and financial benefits to offer peace of mind to you and your family.
• World-class facilities and the technology you need to thrive – in our offices or yours. 

Responsibilities

Including, but not limited to:

• Architect and design Networking, Security, Data Center and/or other emerging Cisco solutions with supporting technologies.
• Collaborate with sales team to identify, gather requirements for solutions, and build essential Bill of Materials.
• Create Deal Registration within CCW as required by management.
• Utilize and Learn SHI and Cisco’s Tools to complete job responsibilities (i.e SHI’s CRM, CCW, etc...)
• Partner with other solutions engineers, system engineers, architects and technical specialists across different organizations and Sales teams in a pre-sales technical role across SHI business segments.
• Provide leadership and mentorship to others in the Solution Specialist roles.
• Support CiscoSA Team Solution Specialists and other Solutions Engineers as needed.
• Manage queue requests and internal escalations from Technical Specialists and other Solutions Engineers
• Conduct training and technical workshops for internal teams as needed.
• Attend and deliver training for assigned architecture regularly.
• Perform Cisco Demos per architecture alignment.
• Perform End User Scoping and Discovery Calls
• Implement complex competitive OEM configuration flips (Comparable bids)
• Campaign partner event/initiative support (Call Blitz, Go Campaign, etc.)
• Assess and recommend appropriate incentive programs that align with proposed solutions.
• Stay current on Cisco’s solutions and road map by attending VTs, VOEs, Partner Summits, and other industry events.
• Participate in any cadences with the external Cisco teams or internal teams as required by management.
• Act as a trusted advisor for all Cisco products and related technologies.
• Collaborate with all operational teams as needed to support the business. 
• Join sales in customer facing calls to help gather customer technical requirements.

• Advise customers on the latest product offerings with a good understanding of the supported features.

• Guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and services.
• Conduct basic road-mapping conversations to identify EOL products.
• Provide pre-sales technical assessment then develop a proposal of estimates, deal registrations, consultation, and support around assigned partner and or bill of materials for a solution.
• Translate business needs into technology specifications and recommendations.
• Stay current on industry technology trends through partner training and provide knowledge transfer to customers and team members.

• Develop a working knowledge of strategic partner product sets and attain required certifications.
• Identify and promote our company’s Professional Services by being knowledgeable of our company’s Services portfolio.
• Assist company’s reps to create quotes that clearly outline benefits to customers to upgrade or replace equipment.

Qualifications

• Bachelor's Degree or relevant work experience
• Minimum 5 years technical presales experience
• Valid CCNA Certification(s) Required
• Inside or field sales engineering experience

Required Skills

• Desire to learn, self-teach, teach and mentor others.
• Ability to lead calls with a business outcome focus.
• Excellent organizational and time management skills.
• Proactive, driven, and positive work attitude.
• Excellent Customer Service skills.
• Proficiency in MS office tools – Outlook, Word, Excel, and PowerPoint

• Proficiency within SHI’s Tools – CRM (Case Management and Account Look up)
• Proficiency within Cisco's Tools – CCW, Connect the Dots, EOL/EOS Newsletters, Webex Teams, Datasheets, Installation Guides, and Customer service hub

Preferred:

• Excellent organizational and time management skills
• Familiarity with Cisco CCW Portal is a must
• Proactive, driven, and positive work attitude
• Excellent Customer Service/support skills
• Previous experience in a corporate/professional work setting

Certifications Required

• If the certifications are not currently held the successful candidate will be required to obtain and hold the following certifications within a short period of commencing the role:  6 Months.

  • Required

    • CCNA/CCDA Certification(s)
  • Preferred
    • CCNP Certification

Unique Requirements

• This position may require up to 10% travel for training, conferences, or other activities.

Additional Information

• Equal Employment Opportunity – M/F/Disability/Protected Veteran Status