What are the responsibilities and job description for the ASG Service Desk Analyst position at SHI International?
Job Summary :
The ASG Service Desk Analyst will serve as an ambassador and subject matter expert supporting all Service Desk activities including incident reporting, level L1 / L2 technical support, troubleshooting, and problem resolution. They will be committed to developing and improving overall service desk functions. The Product & MSP Service Desk Team is responsible for incident and problem management related to the maintenance and support of SHI's Cloud computing platforms, providing a single view to the organization for Cloud customer technology related incidents.
This position is required to report to the SHI Somerset, NJ or Austin, TX office location as determined by SHI management.
About Us :
Since 1989, SHI International Corp. has helped organizations change the world through technology. Weve grown every year since, and today were proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHIs concierge approach to help them solve whats next. But the heartbeat of SHI is our employees all 6,000 of them. If you join our team, youll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive in our offices or yours.
Responsibilities :
Includes, but are not limited to :
Qualifications :
Required Skills :
Certifications Required :
One or more certifications in any of the following areas :
Additional Information :
Salary : $55,000 - $75,000
