Job Summary
The Client Solutions Executive (CSE) will be an expert on End User Computing Client Solutions for the SHI, ensuring that customers are receiving the best client solutions built around SHI's services to meet their needs. The CSE will work extensively with sales to educate and assist in growing and closing business activity.
This position reports to the Director of End User Computing Solutions.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Included but not limited to :
Collaborate with the sales team to drive the sales and profitability of CSE solutions by working on opportunities and generating leads through customer reviews of current environments and refresh opportunities.Coach sales teams in identifying and qualifying opportunities, and assist in building out a full solution that utilizes OEM partner programs including SHI solution offerings.Collaborate with sales teams and make recommendations to help maximize margin of Client Solutions within the deal while still meeting customer needs and delivery of solution.Provide monthly reporting, analysis of business results, and joint pipeline updates to business leaders and OEM partners.Establish and foster relationships between sales, partner teams, solutions teams, and other departments within SHI.Act as a brand ambassador of SHI's value and capabilities around Client Solutions to sales, customers, and OEM Partners.Ensure AE and sales activity are tightly aligned to SHI's Client Solutions Strategy.Assist in writing formal proposals or RFP responses.Stay current on all top-tier OEM partner programs, pricing strategies, technology refreshes, trends, and solutions.Articulate SHI's offering and compare distribution offerings to provide the best overall solution for customers.Identify cross-sell and up-sell opportunities within the existing customer base.Utilize a structured project management methodology to manage the opportunity lifecycle, track progress, and maintain accountability throughout the process.Consistently utilize the CRM system to track engagements, meetings, and activities, maintaining accurate and up-to-date records.Achieve defined Key Performance Indicators (KPIs) using Objectives and Key Results (OKRs) to ensure alignment with business goals.Qualifications
Bachelor's degree or 5 years of equivalent experienceMinimum of 2 years in a sales positionMinimum of 2 years experience selling Client products and solutionsMinimum of 2 years experience creating and executing business plansStrong understanding of SHI and the SHI storyRequired Skills
Ability to create and manage external partners and executive-level relationships.Ability to create and manage an opportunity pipeline.Ability to build and execute cross-functional plans to achieve defined objectives and results.Ability to analyze and interpret business results and develop an action plan.Ability to build strong relationships with a sales organization.Creative and strategic thinking with excellent decision-making skills.Creative problem-solving skills and ability to address complex challenges.Strong understanding of the complexities of SHI’s organizational structure.Ability to manage a segmented business with minimal input from management.Exceptional communication skills, both written and verbal.Ability to educate and train the sales force on the products, technology, and solutions related to the company's top-tier client partners.Ability to stay current on SHI and top OEM partners’ programs, pricing strategies, services, and solutions.Unique Requirements
25% travel to partner conferences / events and customer sites as neededAdditional Information
The estimated annual pay range for this position is $109,000 - $139,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M / F / Disability / Protected Veteran Status
Salary : $109,000 - $139,000
