Job Summary
We are looking for a passionate and experienced Field Account Manager to be responsible for engaging with key customers in this Public Sector Field sales support position by building and preserving trusted relationships. The Account Manager will be a primary point of contact between the customer(s), contract stakeholders and SHI. This person will collaborate with the Account Executive team to optimize the opportunity presented with the customer(s). The Account Manager will focus on efficiently managing transactional business, extending our partner network, being the subject matter expert on SHI offerings and contracts, and coordinate with partners and internal teams to deliver on client expectations. In addition, the Account Manager will be responsible for business development and appointment setting. The right candidate will have a thorough knowledge of SHI’s business and offerings, participate in implementing strategic plans to grow the account, and help to identify potential new opportunities.
The Account Manager will report to the Field Manager or Director and collaborate closely with the Account Executive(s) for a defined set of accounts. The Account Manager will also serve as a point of contact for Accounts that need temporary coverage due to an Account Executive transition or absence.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Include, but not limited to :
Conduct regular meetings with customer(s) stakeholdersCreate pricing quotes for customers based on IT requirements, with a focus on server, storage, networking, virtualization, and cloud solutions.Provide sourcing, product quotes, pricing, and product information to the outside sales team.Enter purchase orders and provide updates to Outside Sales and customer of order statusFollow up open quotes with customers and renewals as required and provide feedback to Outside sales to increase our overall win rate.Develop and maintain detailed knowledge of SHI’s products, services, and processesProactively call customers to develop opportunities and set appointmentsCollaborate with Account Executives on shared goal attainmentManage large transactional opportunities / orders brought to SHI by customer and / or partnersAct as a liaison between Outside Sales, customers, Inside Sales and other SHI internal departmentsCollaborate with SHI’s Capture & Contract Management teams to manage complex contract negotiationsCoordinate and participate in marketing activities to named customer baseProvide excellent customer service and support to customers and outside sales teamEngage on large customer deals through deal registration with internal teams, vendors, and track these through our Customer Relationship Management (CRM) toolEstablish vendor and distribution channel partnerships via meetings and phone conversationsActively participate in team meetings with managers to review important updates and changesBe proactive with problem resolutionCollaborate and strategize with Account Executive on potential new opportunities based on customer’s quoting and order historyAct as point of contact and escalation for contract compliance and support issuesQualifications
Completed Bachelor’s degreeA minimum of 1 years of Customer Service and / or Inside Sales ExperienceKnowledge of servers, storage, networking, virtualization, cybersecurity, and cloud regarding their impact on the business and their interconnectivity within the IT ecosystem preferredMust have experience building and maintaining professional relationships with vendors and partners and other departments within the companyRequired Skills
Experience managing account portfolios.Strong customer service and project management skills.Excellent communication, interpersonal, and negotiation skills.Proficiency in Microsoft Office and CRM software.Highly organized and solution oriented.Detail-oriented and able to prioritize.Self-starter and able to work efficiently under pressure.Strong written and verbal communication skills with the ability to communicate complex subject matterAbility to follow up with customers to ensure customer satisfactionExcellent time management skills, attention to detail, organizational skills, and problem-solving capabilitiesProactive and critical thought process in approach to selling to enhance sales experience for clientAbility to work well in a fast paced, team environmentSelf-motivated with ability to work with limited direction and oversightUnique Requirements
This role is required to travel to assigned territories up to 25%Additional Information
Equal Employment Opportunity – M / F / Disability / Protected Veteran Status
