Job Summary
An Apple Solution Engineer's primary role is to support SHI customers in their efforts to select, deploy, and manage Apple operating systems and technology. The Solutions Engineer works closely with the Apple Sales and Solutions Engineering Teams to provide subject matter expertise and advanced technical support for complex technical needs and requests across a broad range of industry types and customer sizes. They will work closely with industry partners in order to provide tailored solutions for individual customers. The Solutions Engineer will also work with internal teams to support Apple corporate reseller capabilities and initiatives. They will also mentor and guide associate engineers on advanced technical concepts and solutions.
This position reports to the manager of the Apple Solutions Engineering team and is required to report to the SHI Somerset, NJ office.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 6,000 of them. If you join our team, you’ll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive – in our offices or yours.
Responsibilities
Including, but not limited to :
Coach or mentor to junior team members as required.Take the lead and guide the junior engineers on more technical opportunities and solutionsTranslate business needs into technology specifications and recommendationsWork with the sales teams in determining the appropriate technical solution for customersProvide pre-sales technical assessment then develop a proposal of estimates, consultation, and support around assigned partners and or bill of materials for a solutionJoin sales in customer facing calls to help gather customer technical requirementsAdvise customers on the latest product offerings with a good understanding of the supported featuresGuide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and servicesStay current on industry technology trends through partner training and provide knowledge transfer to customers and team membersAssist company’s reps to create quotes along with a clear outline of the benefits of proposed technology solutionsDevelop a working knowledge of strategic partner product sets and attain required certifications.Perform customer scoping and discovery callsIdentify and promote our companies Professional Services by being knowledgeable of our company’s Services portfolioDeliver technology and partner trainings to internal departmentsObtain and maintain new and existing certifications; as well as competency trainings as required by management / needs of roleProvides technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environmentProvide demos to customer either remotely and onsite (if applicable) for product testing and hardware deploymentAttended onsite company, customer, and industry events as required by managementQualifications
Minimum 3 years' technical presales experience3 years' experience with deployment and management of Apple devices.Bachelor’s Degree in Information Systems, Computer Science, Business Analytics or related focus or equivalent work experienceRequired Skills
Advanced knowledge of the Apple ecosystem including but not limited to macOS, iOS and associated hardware.Strong knowledge of Apple management capabilities and MDM solutionsGeneral knowledge of shell scripting in one or more environments (bash, python, perl, etc.)Familiarity with general networking conceptsUnderstanding of basic API usage and functionalityAbility to deliver training on relevant technical topics and solutionsFamiliarity with Apple Business / School Manager and automated device provisioningAbility to coach or mentor Associate Solutions EngineersAbility to lead on more technical advanced opportunities and solutionsAbility to translate business needs into technology specifications and recommendationsAbility to provide pre-sales technical assessmentAble to be the technical resource in customer facing calls to help gather customer technical requirementsConfidently advise customers on the latest product offerings with a good understanding of the supported featuresAbility to guide customers on technical scenarios; upgrade paths, product road maps, and industry best practices and servicesAbility to speak to strategic partner product features setsAbility to provide technical knowledge in design, configuration, performance optimization, maintenance, and capacity planning for an environmentExcellent organizational and time management skillsAbility to identify how to solve problems and complete projects with minimal guidanceExceptional communication skills and ability to manage programs across cross-functional stakeholdersProactive, driven, and positive work attitudeAbility to self-study and obtain required certificationsStrong organizational skills, self-starter, and ability to quickly identify and resolve inefficienciesHigh-energy, a positive attitude, and accountabilityExcellent customers service and support skillsAbility to be comfortable communicating to all levels of leadershipExcellent presentation skillsStrong initiative and problem-solving skillsHigh attention to detailAbility to multi-task and work in a high paced environmentExcellent time management skills and the ability to meet all deadlinesAbility to work independently as well as in a team environmentCertifications Required
Certified Apple IT Professional (Device Deployment and Managemnt) or abilty to obtain.Additional certification may be required based on compliance to Partner marketing program. Course and deadlines are determined by the PartnerUnique Requirements
Position may require 10% of travel for trainings, conferences, or other activitiesAdditional Information
The estimated annual pay range for this position is $106,000 - $111,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity – M / F / Disability / Protected Veteran Status
Salary : $106,000 - $111,000
