Job Summary
The IT Asset Management (ITAM) Principal Consultant's role is to work with SHI's customers to assist them in understanding and managing their Software and Hardware Environment. The position will be customer facing to lead, influence and guide SHI customers in their ITAM journey with the aim to maximise the adoption of ITAM services by SHI.
Additionally the ITAM Principle Consultant will periodically support internal projects set by the Director of ITAM Consulting Services to assist in building the brand awareness of the ITAM team and SHI and to impart industry experience and knowledge to help improve the overall services and tools used by the ITAM group to ensure SHI delivers a world class ITAM service.
The ITAM Principal Consultant can be home office based or office based from either Austin TX, Somerset NJ, Paris France or Milton Keynes UK offices. The position reports to the Director - ITAM Consulting Services.
About Us
Since 1989, SHI International Corp. has helped organizations change the world through technology. We've grown every year since, and today we're proud to be a $14 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI's concierge approach to help them solve what's next. But the heartbeat of SHI is our employees - all 6,000 of them. If you join our team, you'll enjoy :
- Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
- Continuous professional growth and leadership opportunities.
- Health, wellness, and financial benefits to offer peace of mind to you and your family.
- World-class facilities and the technology you need to thrive - in our offices or yours.
Responsibilities
Include but not limited to :
Have excellent ITAM knowledge and work as part of a teamAdvocate SHI Services to SHI Account Executives and their customersEngage Sales, Licensing, Customers, and Software Manufacturers to help customers collect, organize, and manage customers' licensed software assetsEngage with other SHI departments in order to collaborate in the delivery of integrated servicesLead and Deliver ITAM Consulting ServicesCollaborate with customers to solicit, collect, and analyse information about customers' ITAM environments in order to assess process maturity and make appropriate recommendations for work practicesAuthor and deliver ITAM related best practice workshops and assessments to SHI staff and SHI customers. This will include but not be limited to Foundation Value Workshops, Product Value Assessments, Audit Readiness / Response, Process Maturity Assessments and ITAM Planning WorkshopsProvide consultation on key ITAM governance issues, ITAM operations, and tool selection and implementation where appropriateEngage with the ITAM group management team in growing the ITAM group business.Build internal business processes to improve the ITAM group operational delivery standardsWork with the ITAM technical and development teams in enhancing the current tools used by the group and help in investigating new tools where requiredDefine and complete large scale and complex ITAM Services to cost, timescale and quality following applicable standards and proceduresPrepare and present ITAM deliverables to customersCommunicates accurate and relevant conclusions to customers across the entire life-cycle of a SAM project. Including producing and presenting analytical results and assuring projects get closed to the satisfaction of all partiesAssist the ITAM Lead Consultant in creating and updating internal Standard Operating Procedures (SOPs)Participate and lead peer reviews to oversee the ITAM Analysts and Consultants, as well as secondary review to the ITAM Administrator activities, while ensuring the process and quality standards are maintained for all ITAM deliverablesEngage with the ITAM governance board and take the lead in ITAM sub-committees in order to create and document specifications that will improve existing services, as well as create new onesParticipate with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution ConsultantsIdentify additional upsell opportunities within existing ITAM customersParticipate alongside with ITAM Solutions Consultants in pre-sales activities to advise customers and inform of SHI's ITAM capabilitiesAttend, support and represent SHI at conferences and eventsRegularly present at industry events, SHI Summits and WebinarsEnsure all ITAM projects are conducted professionally, ethically, and in a manner consistent with SHI standardKeep up to date with industry trends and new ITAM services requirementsExecutes all ITAM Principal Consultant tasks according to the project plans of all assigned customer engagementsAdheres and works to the internal process standards as defines and updated by managementCollects and manages ITAM-related information from SHI, customers, and software manufacturers.Researches and understands different publishers' product use rights, license allowances, and contractual entitlements for software products and manufacturers.Prepares and presents ITAM deliverables to customersParticipates in customer communications across the entire life-cycle of an ITAM project; this includes presenting intermediate and final results and assuring projects are conducted and closed to the satisfaction of all partiesCoordinate with service delivery teams in order to communicate project status and ensure project milestones are being metOther activities, as defined by ITAM management to successfully deliver ITAM consulting activities to customersParticipates with specialist knowledge in responding to Requests for Proposals (RFPs) as well as confirming SOW requirements, as required by Solution ConsultantsSupport, coach and mentor ITAM Analysts and ConsultantsPossess specialist working knowledge of numerous software licensing models and metrics, covering a range of vendors, including a minimum of three Tier 1 software publishers : Oracle, IBM, Microsoft, SAP, Adobe, VMware, Micro Focus, Red Hat, AutodeskExperience of performing ITAM at a c-level, including engaging with customers' senior management and directorsDemonstrable experience in Audit Defence activities and strategiesHighly competent in understanding complex business environments, identifying customers goals and issues and formulating ITAM strategies and solutions that need to be presented at the management level and aboveProven experience in designing and implementing ITAM programs, as well as leading and mentoring License Consultant teams performing on customer engagementsQualifications
Bachelor's degree or relevant work experience required10 years of experience within the IT Asset Management field10 years of experience delivering ITAM solutions to global enterprise customersPurchasing & deployment experienceIT infrastructure lifecycle support experienceExperience in eTelligent, Mavenlink and other ITAM service toolsRequired Skills
Strong entrepreneurial spirit and a desire and willingness to "do whatever it takes"Client-oriented, professional services mind-setAbility to manage several projects simultaneouslyExceptional research skills and the ability to manage detailsExceptional analytical skillsExceptional written and verbal communication skillsExceptional organization and time management skillsAbility to think outside the boxAbility to stay self-motivated and self-directedWillingness to adapt to changing business and technical prioritiesAbility to work in a fast-paced, high-performance team environmentExperience as a Principal Consultant in ITAM in a similar or same fieldAbility to manage multiple projectsAbility to create high-quality documentation with precisionWillingness to travel as neededAbility to work with deadlinesMeticulous attention to detailHighly organized and methodicalA second language (preferably French) will be an advantageUnique Requirements
It is expected that this role will require frequent travel both nationally and internationally (50%)Additional Information
The estimated annual pay range for this position is $100,000 - $160,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.Equal Employment Opportunity - M / F / Disability / Protected Veteran Status
Salary : $100,000 - $160,000
