What are the responsibilities and job description for the Operations Officer (R3054) position at Shield AI?
About Shield AI
Founded in 2015, Shield AI is a venture-backed defense technology company focused on protecting service members and civilians with intelligent systems. Its flagship autonomy software, Hivemind, powers aircraft, drones, and other platforms, enabling complex missions with high reliability in contested environments. With offices in San Diego, Dallas, Washington, D.C., and internationally, Shield AI's products actively support U.S. and allied operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn,Twitter, and Instagram.
Job Description :
In this role, you'll join a high-performing, cross-functional team dedicated to crafting next-generation capabilities. The Operations Officer at Shield AI is a senior planner and leader with experience in driving mission outcomes and must be comfortable routinely engaging key stakeholders and partners on matters of strategic importance. Operations Officers are assigned to support specialty teams and are pivotal in optimizing their flight operations and driving overall organizational performance. This role oversees a broad array of essential tasks, including crew and asset allocation, flight range management, flight data collection and deliverables, government approvals, airworthiness submissions, and the maintenance of departmental databases and reporting systems. Serving as the Action Officer for airworthiness, the Operations Officer works to mitigate or eliminate potential impacts that could jeopardize mission objectives. They also serve as a key liaison, facilitating communication between external contractors, government agencies, and Shield AI Mission Operations teams, ensuring alignment and continuous progress toward strategic goals.
What You'll Do :
You will be assigned to support a specialty team in an operational oversight capacity : Deployed Operations, Operational Support Group, or Fleet Asset Management.
Deployed Operations
- Manage the team's subcontractor relationships and perform capacity planning
- Perform quality control of pre- and post-deployment products
- Track Net Promoter Scores amongst various deployment and training customer groups
- Provide essential airworthiness support and manage flight range and aircraft lease coordination
- Coordinate and serve as Action Officer for various operator training events
- Collect and analyze efficiency metrics on operator, team, and company performance related to deployments and training
- Support leadership with developing, driving, and communicating overall strategy
- Problem-solve specific issues as they arise, identify solution options, facilitate decision meetings, and drive execution
- Refine processes and SOPs regarding overseas operations
- Partner cross-functionally to drive collaboration and dissemination of key lessons learned
Operational Support Group
Fleet Asset Management
Required Qualifications :
Preferred Qualifications :
88,000 - $143,000 a year
LI-JM1
Total package details for U.S. based positions :
of employment)
Total package details for International positions which are roles based outside of the United States (where applicable) :
allowance, equity, international benefits, visa assistance, and relocation assistance.
Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check.
Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.
Salary : $88,000 - $143,000
