What are the responsibilities and job description for the Customer Support Specialist position at Shield Screening?
Company Description
Shield Screening is a full-service background check company that provides reliable and stress-free screening services. Accredited by the National Association of Professional Background Screeners, our live support team in Oklahoma ensures the highest standards of professionalism and ethical conduct. Tailoring to the needs of employers, volunteer coordinators, and lessors, Shield Screening aims to alleviate the risks associated with background checks.
Role Description
This is a full-time on-site role for a Customer Support Specialist located in Tulsa, OK. The Customer Support Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, offering technical support, and utilizing analytical skills to address customer inquiries and concerns on a day-to-day basis.
Qualifications
- Customer Support, Interpersonal Skills, and Customer Satisfaction skills
- Technical Support skills
- Analytical Skills
- Excellent communication and problem-solving skills
- Ability to work well in a team and independently
- Experience in a customer-facing role is a plus
- High school diploma or equivalent required, Bachelor's degree preferred