Case Manager

Salary: $50,000 to $55,000 (DOE) (Non-Exempt)

Monday to Friday : 8:30 am to 5:00 pm

Office/Field Based

Benefits and Perks: Supportive, fun and friendly team environment!

*** Clients/Families we serve reside in the South Los Angeles, Compton, Watts and Lynwood area.

SHIELDSmission is to develop, deliver and evaluate culturally sensitive, comprehensive service models that empower and advocate for high-risk families in South Los Angeles.

Responsible for:

• Providing crisis intervention, intake assessment, and individual, family, and group therapy to adults, children and families with a history of mental illness.
• Coordinating support services to assist clients with independent living.

Primary Duties

Depending on specific program assignment, may perform any or all of the following:

• During on-boarding, providing direct client care services so that you are meeting 55% productivity by the third month (90 days).
• After on-boarding, maintain a minimum productivity standard of 55% per month comprised of direct client care services.

• Maintaining a caseload of a minimum of twenty-five clients.
• Providing a range of services including individual, family counseling, and community based social rehab activities, collateral contacts and case management services.
• Screening and triage new referrals, provide internal/external linkage, as appropriate
• Assessing and monitoring condition of client to evaluate success of treatment and adapts interventions as needed.
• Providing case management to include assessment of client/family needs, referral, links and support in accessing community services, psychiatrist, medical care, housing, rehabilitation programs, drug/alcohol services and social activity groups.
• Assisting with linkage and support when a client is being placed on a 5150 or voluntary hospitalization, either by accompanying the client/family to the Psychiatric Hospital, or by contacting the PET Team/Police to have the client placed on a 5150 hold.

• Monitoring and maintaining documentation of client services within clients charts, ensuring compliance with Agency policies and procedures, Department of Mental Health contract and other related agencies standards and guidelines.
• Attending and participating in program, Agency staff meetings; and related community agency meetings as required/requested.

These specifications are general guidelines based upon the minimum, ordinarily considered essential, to satisfactory performance in this position. Individual skills and abilities may result in some deviation from these guidelines.

To perform effectively in this position, the employee in this position is required to have:

• A working knowledge of conducting individual counseling sessions for those with a history of mental illness and their families.
• Strong working knowledge of crisis intervention and individual counseling, documentation, psychiatric intern supervision, and multicultural and socio-economic issues.

• Know and comply with Agency policies and procedures, HIPAA, Department of Mental Health, policies and documentation guidelines, and other state/federal regulations relating to service programs for adults with a history of mental illness.

• Basic advocacy skills.
• Present ideas, information, and viewpoints clearly, both verbally and in writing.
• Efficiently use the personal computer to include a variety of word processing software.
• Utilize analysis, experience, and judgment to make decisions.
• Demonstrate commitment to team objectives and SHIELDS For Families philosophies.
• Adapt to changing needs by acquiring new skills and knowledge.
• Current California drivers license and a driving record acceptable to the Agencys insurance carrier.
• Provides services within a culturally sensitive, ethnic informed model of practice and is respectful to the community and clients.
• COVID-19 vaccination required. May request medical or religious exemption if applicable.

These requirements are typically met by a combination of education at a Bachelors level and experience that includes two years experience working with individuals with a history of mental illness in a social service/mental health environment.

If you require reasonable accommodation of a disability in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to 323.242.5000, Ext. 1258 or by email to scardenas@shieldsforfamilies.org.

At SHIELDS for Families, our Diversity, Equity, and Inclusion (DEI) Committee promotes equity and inclusion within our programs, workforce, and the communities we serve. Our DEI Committee harnesses the power of our diverse workforce, utilizing their varied backgrounds and experiences to enhance our programs. By employing culturally sensitive and comprehensive service models, we aim to provide the best support possible to the families we serve.

Benefits and Perks: Supportive, fun and friendly team environment!

Competitive Wages

Vacation and sick leave

Employer paid medical family plan, dental, vision, pet and life insurance

Chiropractic services

Retirement 403b plan and supplemental insurance benefits

17 paid holidays plus paid birthday off & anniversary day

Holiday bonus after 5 years of service

Winter break

BBS supervision, on-going clinical training and CEUs available

Employee referral bonus

Employee Assistance Program

Employee discount programs to theme parks, movies, hotels and car rentals

Paid educational leave

Paid drive time and mileage reimbursement

Eligible for Federal Student Loan Forgiveness