What are the responsibilities and job description for the Parts Manager position at Shields Ford?
The Parts Counter Manager is responsible for customer service and retail sales at an auto parts store. In this position, your responsibilities include selling parts, order parts and taking inventory of stock in storage and, if necessary, on shelves
By working at a Ford dealership, you can be a part of a brand that honors the past, and is invested in the future. Join the Ford Family where we value service to each other and the world as much as to our customers!
Parts Manager Compensation and Benefits:
- Competitive Pay
- Health Insurance
- PTO & Sick Leave
- 401(K)
Parts Manager Responsibilities:
- Oversee the parts sales process from start to finish
- Order, Maintain, and Manage Parts Department Inventory
-
Locate any parts not in stock
- Complete special order part request for the customer
- Communicate with customer on parts status
- Communicate with staff and customers in a friendly and professional manner
- Must follow all company safety policies and procedures
- Understand and follow federal, state and local regulations applicable to industry
- Interview, Hire, and Supervise all parts department personnel, in addition to monitoring their customer service
- Create Goals and Objectives for the department, which includes an annual operating budget and a marketing plan to promote new and repeat business
- Keep up to date on manufacturer warrant and policy procedures while serving as a liaison with the factory representative
- Maintain the highest Customer Service Index (CSI) rating from customers and handle complaints immediately and according to dealership policy
- Maintain and actively seek additional Wholesale accounts in the area
- Other Duties as assigned
Parts Manager Requirements:
- Previous experience at a Ford dealership is a plus
- Ability to identify the problem quickly
- Knowledge of automobiles
- Effective analytical and communication skills
- Strong reading, computer, and mathematics skills
- Ability to learn new technology and repair and service procedures and specifications
- Minimum of 3 year in service and/or parts department
- Ability to lift 50 pounds and work on your feet for extended periods of time
- Ability to work in a fast-paced environment
- Basic computer skills
- Positive, friendly attitude
- High school diploma or equivalent
- Experience with auto parts sales (preferred)
- Ability to work in a fast-paced work environment
- Strong organizational and time management skills
- Detail-oriented, have a professional appearance and strong work ethic
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
