Manager of Patient Services

Manager of Patient Services

Job Purpose:

The Company is seeking someone with strong people management skills highly motivated, self-starter who is looking for a challenging career with a fast-growing company in the specialty pharmacy management services. This applicant should be results-oriented with a positive outlook, and a clear focus on high quality. A natural forward planner who critically assesses their own performance. The ideal candidate should have front-line employee management experience with a background in pharmacy or healthcare. Applicant should be service-oriented and results driven with a positive outlook, a motivational style and a clear focus on performance accountability and employee development. The applicant must be able to work as a member of a close-knit team.

The Manager of Patient Services is a key front-line manager supporting the Shields Health Solutions specialty pharmacy and medication adherence model. The manager provides day-to-day management for a team of pharmacy liaisons located in specialty clinics within hospital settings. The manager is responsible for ensuring the adoption and continuity of best practices, providing ongoing support, coordinating coverage, coaching, performance management and professional development of the Specialty Liaisons.

Job Duties:

• Leads assigned Specialty Liaison team, managing and directing activities essential to providing the highest quality experience for patients in specialty clinics.
• Ensures Specialty Liaison team accountability and the consistent use of best practices for execution of the following critical responsibilities: prior authorizations, patient financial assistance, medication refills, patient appointments, and patient outreach.
• Provides consistent, timely and ongoing performance coaching, feedback, training, and development to liaisons
• Ensures coverage for Specialty Liaisons when absent from work
• Effective problem-solver who works through barriers for success within clinics and with the support staff within the home office
• Assist in identifying issues within a clinic and works with their manager to create tangible action plans to improve performance and ensures timely implementation of improvement efforts.
• Collaboratively partners with the data analytics team and Patient Support Center to execute on identified opportunities
• Identifies, assesses, and contributes to continuous process improvement and optimization initiatives.
• Provides subject matter expertise to hospitals and clinics within their span of control
• Establishes credible, professional relationships with clinical, operational, and administrative staff at Shields and assigned hospital partner locations
• Other duties as assigned.

Skills:

• Strong communication skills, highly proficient in Microsoft Office particularly Excel and Word.
• This candidate will be able to quickly learn other programs and extract relevant information.

• Possess strong organizational skills is a must.
• Ability to manage the performance of individuals against quantitative metrics without compromising clinical quality.
• Has the ability to effectively train employees, led by example and use motivational techniques to improve/maintain employee engagement.
• Patient-centered, organized, high-integrity, motivational, attention to detail, dependable, quality focus, empathetic, good listener/communicator, a good teacher, able to lead a group of individuals.
• Energetic, highly motivated, team player with excellent attention to detail; discretion and confidentiality essential as position deals with highly sensitive and private health information.

Experience/ Education:

Required Licensure/Certification: A National Certification as a CPhT and prior experience as a licensed pharmacy technician would be optimal in this role. Experience in a pharmacy or healthcare setting is required

Years of Experience: Two years of supervisory/management experience and 5 years working in a healthcare or pharmacy environment is strongly preferred but not required. Should additional licensure need to be obtained, the applicant will commit to obtaining the required licensure within a mutually agreed upon timeframe. Continued employment is contingent upon meeting these requirements.

Education: High school diploma or GED required. Bachelor's degree preferred but not required.