PET Representative

LOCATION:           Remote within MA,NH,ME

HOURS:               Monday-Friday 9:30am-6pm OR  Tuesday-Saturday 9:30am-6pm

A.     PURPOSE AND SCOPE:

The PET Representative will perform the necessary tasks to schedule an appointment successfully while serving as a resource for the internal and external customer groups.     

 B.  PRIMARY RESPONSIBILITIES:

1.)     Schedule appointment.

2.)     Acquire the necessary information to perform the exam, submit a claim and receive reimbursement.

3.)     Confirm appointment date and time with patient.

4.)     Order FDG once appointment has been confirmed and all insurance information, authorizations etc. are in place.

5.)     Responsible for processing, cataloging and filing all fax router files received.

6.)     Maintain and respect confidentiality for all customer groups.

 C.  EDUCATIONAL REQUIREMENTS:

High School Diploma.  Medical office experience and/or associates degree in Health Care Administration preferred.

D.  EXPERIENCE REQUIREMENTS:

Excellent communication, data entry and PC skills - including the internet. Knowledge of anatomy, medical terminology and medical office procedures helpful.  Ability to follow instructions with minimal supervision.  Detail and multitask oriented.  One year medical office experience desirable. Two years of medical billing experience and knowledge of insurance required.

 E.  PHYSICAL REQUIREMENTS:

Ability to sit for extended periods of time while performing the data entry function.  Must possess strong written and verbal communication skills.  

 F.  INTERNAL/EXTERNAL INTERACTIONS:

        This position requires a personable, upbeat, fast paced individual

        Possessing understanding of the Shields Health Care organization.

        Ability to interact appropriately with all customer groups.

NOTE:    It is not intended that this Job Description include all functions performed by the employees holding this position.  The incumbent will perform work of lower or equivalent classification as required or directed, and work of higher classification for training and development purposes as needed.